BHC Canada

Delivering hi-impact results through value-driven digital transformation and project execution.

[GridX @GridXinc]

BIG NEWS: @powerconnectai and GridX are teaming up!

Together, we’re delivering AI-powered customer experiences that help utilities increase program participation, improve customer satisfaction, and support the clean energy transition.

Learn more 👉https://t.co/CiASXLitMm

[POWERCONNECT.AI @powerconnectai]

🚀 The future of #utility customer service is here — and City of #Lubbock #Utilities is leading the way. 🎙️ Hear from Aly Busch, Integrations Program Analyst at LP&L (COL), as she shares how #AI is transforming operations and delivering a smarter, faster agent & customer experience.

Thank you for your trust and for being an amazing client! We’re looking forward to many more successful years ahead — bringing innovation not just to customer service, but across departments. ✨ 🤝
@cityoflubbock #customerservice

https://t.co/Mrdnrwdsst

[POWERCONNECT.AI @powerconnectai]

🚀 Great Scott! Marty McFly is BACK… and he's time-jumping straight to May 6, 2025! After seeing how the future of #AI unfolds, he's making a pit stop at https://t.co/x3w3cqb2qB's booth #1218 at the upcoming Innovate IUCX in Phoenix 🔮⚡️

Swing by for an exclusive glimpse into the future of #AgenticAI, #ConversationalAI, and our brand-new #SelfService Portal 2.0—designed to change the game for #utilities forever.

🕶️ We’ve got a special guest waiting just for you…
💥 Don’t miss your chance to go Back to the (AI-Powered) Future.
📅 Book a meeting now 👉 https://t.co/F3REUKMWmg
📍 Visit Booth #1218 for a glimpse of the future 🔮

#UtilityAI #PowerConnectAI #BackToTheFuture #IUCX2025 #TheFutureIsAttractive #SelfServiceReimagined @BHC_Global @iucx_live

[POWERCONNECT.AI @powerconnectai]

We’re just 4 weeks away from #IUCX2025 — and we couldn’t be more excited! We'll be at Booth 1119 & Booth 1218 with https://t.co/x3w3cqb2qB — stop by to meet our team, explore our latest solutions, and talk all things customer experience in utilities.

https://t.co/x3w3cqb2qB is your all-in-one platform designed for seamless integration with billing systems, payment solutions, AMI, outage management, and more—empowering utilities to deliver smarter, faster, and more personalized service.

Book a time with us to learn how you can inject AI-powered agents into your customer service model. https://t.co/c4wt1yEZca

@BHC_Global @BHC_Canada
#IUCX #CustomerExperience #AI #Utilities @iucx_live

[POWERCONNECT.AI @powerconnectai]

📚 Here’s a good read for the weekend: “𝗧𝗵𝗲 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗖𝗿𝗼𝘀𝘀𝗿𝗼𝗮𝗱𝘀: 𝗙𝗶𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗥𝗶𝗴𝗵𝘁 𝗠𝗶𝘅 𝗼𝗳 𝗛𝘂𝗺𝗮𝗻𝘀 𝗮𝗻𝗱 𝗔𝗜” by @McKinsey.

The future of customer care is clear— #AI is no longer optional; it’s essential. But how far do we go? This article breaks down the balance between human empathy and AI efficiency, and why now is the time to rethink your contact center strategy.

𝗞𝗲𝘆 𝗧𝗮𝗸𝗲𝗮𝘄𝗮𝘆𝘀:
🤖 50–60% of customer interactions are still transactional—perfect for AI automation.
🧠 AI agents are now reducing call times, handling authentication, and driving personalization.
🔁 The hybrid model—AI + humans—isn’t going anywhere. The right blend is key.
⚡️ Companies that adopt fast are seeing up to 50% cost savings and higher customer satisfaction.
📉 Yet many still struggle with slow decision-making, tech silos, and unclear AI goals.

🚀 At https://t.co/x3w3cqb2qB , we’re not just following the trend we’re powering it.💡 Get your free trial today and experience the AI advantage:

👉 https://t.co/vY53At5JAS

#CustomerExperience #Utilities #ContactCenter #POWERCONNECTAI #GenAI #McKinsey #CX #Automation #WeekendRead

[Steve Dawson @StevenDawsonSD]

🌵 Heading to Phoenix soon for CS ... wait @iucx_live and this time... I’m not alone! 🙌 Thrilled to be joined by my amazing partner @BHC_Global, and even more honored to share the stage for a fireside chat 🎤 with my dear customer from @HillsboroughFL📍Catch us on May 8th at 10:45am!

This session will be packed with real talk on change management, new tech, and yes... the buzzword that’s changing the game: #AI 🤖✨

Swing by our https://t.co/DUkKQwbmY5 booth – because we’ve got some 🔥🔥🔥 coming your way even before #IUCX starts – but here’s what I can share now:

We’ve built incredible use cases around:
🔹 #AgenticAI
🔹 #AI Digital Assist for Customers
🔹 #ConversationalAI
🔹 A brand new AI Wrapper for #CIS we're calling #CIX unlocking fresh new opportunities for #Utilities to truly power up their #AgentExperience #CustomerExperience

Let’s connect in Phoenix! 💬🌟 https://t.co/ofoHGF68hp

#ChangeMakers #Tech #Innovation

[POWERCONNECT.AI @powerconnectai]

✨Meet https://t.co/x3w3cqb2qB's new #ConversationalAI "𝗩𝗘𝗥𝗔"– inspired by Veritas, the Latin word for truth. 📳 🤖 Say goodbye to those long waits and the days of pushing 1️⃣…2️⃣…3️⃣…4️⃣ on your phone. Imagine just talking to someone 24/7 – no scripts, no hassle.

📦 Need to move and transfer service?
⏰ Want to select a different time and use rate?
📈 Curious why your bill is high?
💡 Want to enroll in Budget Billing or explore personalized ways to save?

Whether it's canceling, enrolling, or analyzing your usage patterns, Vera delivers an intelligent and human-like experience – instantly. ✅

And here’s the best part: Vera isn’t tied to any one system. Whether you're using #Oracle, #SAP, #Hansen, #Harris – you name it – we integrate. Wait… did we just say CIS? Scratch that. Welcome to CIX – the new frontier in Customer Interaction Experience. 🚀

🌍 Vera is multilingual – Spanish, French, German, and many more. 🇪🇸🇫🇷 🇩🇪 We're helping #utilities across the globe automate high call volumes with a smart, native-language-optimized conversational form.

Why does it work? 🧠 Because we don’t just translate – we localize.

Partnering with our SI's, we bring local experts and tailored training to the table.

💬 AI that speaks your language.
💙 AI that understands your customers.

This is the future of #energy & #utility customer interaction – intelligent, scalable, and global.

🔐 One platform, One turnkey - Vera was built specifically for for the #Utility industry – with data protection, workflow compatibility, and regulatory compliance at its core.

Want to see Vera live and explore a free POC? 👉 Get in touch with us today – we’d love to show you what Vera can do. https://t.co/m9aDZNfUnB

[POWERCONNECT.AI @powerconnectai]

Did you miss the webinar hosted by LCP Delta? No worries! 😄 You can read the blog here and register to watch the webinar on demand. 🎥✨
See how https://t.co/x3w3cqb2qB and #NET2GRID collaborate to enhance both agent and #customerexperience with powerful residential #energy #gas #water insights. ⚡🏡🤖

https://t.co/TIEVv74JiK

[POWERCONNECT.AI @powerconnectai]

Thank you to everyone who stopped by! 🙌We had an incredible first day with our partner #NET2GRID showcasing our #AI Agent & #CX Platform! 🤖✨ We demonstrated the power of desegregated live energy AI insights, delivering multi-tailored personal recommendations.

Tomorrow, our Founder & CEO, @StevenDawsonSD will be attending the Amazon Web Services (AWS) Executive Breakfast Session ☕, and we’ll be back at the booth 6833—ready for another exciting day! 🚀

#POWERCONNECTAI @BHC_Globa @BHC_Canada @The_GBA @DISTRIBUTECH @seconsumer @awscloud @AWSstartups @AWS_Partners @aws

[POWERCONNECT.AI @powerconnectai]

🚀 #AI-Powered #Transformation in #Utilities! 💡🤖

@HillsboroughFL County Water Resources Department, Florida’s third-largest water #utility, is revolutionizing its customer service operations with AI-powered solutions, enhancing efficiency and customer experience. This marks a groundbreaking milestone in AI adoption for the utility sector, streamlining interactions, reducing response times, and providing 24/7 customer support. 💧⚡
🔹 Adapting to change—whether it's new content, evolving customer expectations, or agent workflows—our AI ensures seamless transitions.
🔹 Empowering agents—giving them the tools to be faster, smarter, and more effective.
🔹 Our approach? Simple. Crawl, walk, run—thanks to our industry expertise and testing automation tools.

Hillsborough is leading the way, and we’re proud to be part of their #AI journey—a special thanks to the entire HCFL Water team for their vision and commitment to innovation! 🙌💙

🔗 Read the full press release here:
https://t.co/IN247bZmmM

[Green Button Alliance @The_GBA]

Congratulations @BHC_Global @BHC_Canada @powerconnectai! Outstanding way to expertly support utility/energy company #digitalinnovation and #digitaltransformation.

⚡️See the announcement: https://t.co/CVa7LGYwXT

#UnlocktheData #Utilities #DigitalUtilities #CustomerEngagement

[Green Button Alliance @The_GBA]

.@The_GBA proud to welcome our newest member @BHC_Global!
This week, BHC Global acquired @powerconnectai - combining deep utility systems expertise and AI-driven utility #customerengagement innovation. Together, they're set to propel the digital #customerexperience!

#Utilities

[POWERCONNECT.AI @powerconnectai]

⚡ 𝗦𝗺𝗮𝗿𝘁𝗲𝗿 𝗨𝘁𝗶𝗹𝗶𝘁𝗶𝗲𝘀. 𝗦𝘁𝗿𝗼𝗻𝗴𝗲𝗿 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻𝘀.🤝
When #utility expertise meets #AI and speaks the language of the industry—big things happen! @BHC_Global has acquired https://t.co/x3w3cqb2qB, supercharging its growth to deliver faster, smarter, and more seamless customer experiences. We're taking AI-driven utility innovation to the next level! 🚀

Full press release:
https://t.co/xgWJa6vyWa

Want to see a live demo? Let’s talk!
https://t.co/QZYrrPmcso

[BHC Canada @BHC_Canada]

Something big is brewing at @BHC_Global and @powerconnectai and we can’t wait to share it with you! Stay tuned for an exciting announcement.

#AI #Innovation #CustomerExperience #Utilities #StayTuned @BHC_Global @BHC_Canada @powerconnectai

[BHC Canada @BHC_Canada]

The latest The Sustainability Daily! https://t.co/aCBQ9my5jr Thanks to @DaviddeBelle #cdnpoli

[BHC Canada @BHC_Canada]

The latest The Sustainability Daily! https://t.co/aCBQ9my5jr Thanks to @manitoba_post #manitoba #cdnpoli

[BHC Canada @BHC_Canada]

The latest The Sustainability Daily! https://t.co/aCBQ9my5jr Thanks to @laubstedt

[BHC Canada @BHC_Canada]

The latest The Sustainability Daily! https://t.co/aCBQ9my5jr Thanks to @StreetwiseGlobe @bbundale @killa_cam214

[BHC Canada @BHC_Canada]

The latest The Sustainability Daily! https://t.co/aCBQ9my5jr Thanks to @UBCDrBenCh @570NEWS @TheWheltonGroup #asians #andreabang

[BHC Canada @BHC_Canada]

The latest The Sustainability Daily! https://t.co/aCBQ9my5jr