Oh, and went to the help desk to check other options, tried to get their attention for 5 minutes while they are on their phones, just to be told “we can’t do anything” without asking a single question about our situation.
@AmericanAir is the absolute worst. Board plane, sit for 2 hours with no update, told to get off because the plane is inoperable, gate agent laughingly jokes that there is no update and they are “leaving for lunch” at 9:15am, told everyone to leave the gate and “go somewhere”