Bill Grose

[Bill Grose @BillGrose]

@British_Airways Hi, if you are really BA please look up my details in your Exec Club and respond. Yesterday I was contacted by a scammer pretending to be BA Customer Support.

[Bill Grose @BillGrose]

@British_Airways I booked ‘Business Flex’ as BA website said “Fully Refundable”. I called. BA Customer Service said ‘we don’t have a ‘Business Flex’. My screenshot says that they do. Then BA said it wasn’t refundable, other than the 24 hour cooling off period. Appalling selling.

[Bill Grose @BillGrose]

@BaAviationHub 07770968669

[Bill Grose @BillGrose]

@BaAviationHub Just checking that this is a private message, ie ok to send my phone number?

[Bill Grose @BillGrose]

@British_Airways I’ve only just realised - this is not a person at all, it just forwards me on to a virtual assistant which is useless to me given the circumstances. Are there any humans left at BA?

[Bill Grose @BillGrose]

@southwesttrain1 How small minded can you get? If all four passengers got a black cab it would have cost SWR £800. As it is I helped them save £700, so they decided to leave me £7 out of pocket. It’s not the money, it’s the attitude.

[Bill Grose @BillGrose]

@southwesttrain1 SWR have deducted the small tip, and the waiting charge of .47p, AND THE CENTRAL LONDON CHARGE from the bill before refunding. Did they think I was going to walk to outside the congestion charge zone???? Contd

[Bill Grose @BillGrose]

@southwesttrain1 after last Wednesday evening’s total failure of SWR trains to run any service to Fleet, I had to take a cab home. I managed to find 3 other travellers to share the cab, and took an Uber which was about half the price of a black cab. Contd

[Bill Grose @BillGrose]

Well said Justin Welby!

[Bill Grose @BillGrose]

#UnionChapelUK sorry to tweet this but no one answers your phone and your website pages are largely Error404. Q: If I can’t go to a show because I have COVID-19 can I get a refund please? It’s a show that has been rescheduled already due to COVID. Thank you.

[Bill Grose @BillGrose]

@RedLetterDaysUK tried to spend a gift but it’s too difficult. Sludge theory rules. Choose a hotel without knowing availability dates. Exchange one voucher for another and pay £1.99 for snailmail to deliver a week later. Call you by phone? “Don’t bother, our lines are too busy”.

[Bill Grose @BillGrose]

@virginmedia I haven’t tried clearing the cache, I logged in using a different web browser and that worked.

[Bill Grose @BillGrose]

@virginmedia at my wits end now. If Trotters Independent Trading supplied broadband I’d use them rather than Virgin. Over 10 hours on the phone to VM but still not sorted out, and now getting financial penalties from VM despite paying IN ADVANCE. I will never recommend VM.

[Bill Grose @BillGrose]

@virginmedia You’re right it was in the Spam, thanks.

[Bill Grose @BillGrose]

@virginmedia I don't know if anyone in VirginMedia is looking at this but, as with all previous delaings with VM I leave a conversation having been persuaded that everything is resolved only to find out later that it is not. Do you think that in the end I will simply give up?

[Bill Grose @BillGrose]

@virginmedia Yes

[Bill Grose @BillGrose]

@virginmedia And I can’t register for ebilling as the VM website keeps saying “Sorry we have a problem” on all pages except the one that says I owe money. Couldn’t make it up!

[Bill Grose @BillGrose]

@virginmedia Thanks John. Unfortunately the email transcript of our conversation has not come through, can you send it to me please?

[Bill Grose @BillGrose]

@virginmedia The link has disappeared from the Twitter feed.

[Bill Grose @BillGrose]

@virginmedia I did click the link and got though to a help page.

[Bill Grose @BillGrose]

@virginmedia Nope, that didn’t work. But I can log into MyVirginMedia now, which is a big improvement, so can we communicate through that?

[Bill Grose @BillGrose]

@virginmedia Am I waiting for you or are you waiting for me?