Binance Customer Support

Official @Binance customer support. We’re here to help!
Any questions, drop us a DM. Include your case ID if you have one.
24/7 live chat in 17 languages.

[Binance Customer Support @BinanceHelpDesk]

Hello! thanks for reaching out! Our team has already reviewed your case and shared more details via chat. Please note that eligibility reviews for campaign rewards run periodically, so your account will have another chance to qualify in an upcoming promotion. In the meantime, we kindly ask you to follow our agent advise related next activities.

Thanks for your understanding. -NR

[Binance Customer Support @BinanceHelpDesk]

Hello! There are possible rewards for this activity, each attempt can't grant you rewards, you get attempts by completing elegible tasks
Regarding token pool specifically each reward unlocked equals a proportional share of it!
You can check all the details here
https://t.co/9u0hFjhHqz

-BC

[Binance Customer Support @BinanceHelpDesk]

👋 Hello,

To help you get started, here are the most important resources:

📚 Binance Academy
https://t.co/0EkdX1tJwE

📖 Binance Beginner's Guide
https://t.co/11GsouQQ2h

📊 Crypto Trading Guide for Beginners
https://t.co/f84OkiAjbT

🔍 Risk Management Guide
https://t.co/8jGLMGXVEa

🔐 Binance Account Security Tips
https://t.co/BThRWJeF4u

💬 Customer Support
https://t.co/07QFgx7BPc

🙏 Thank you.
JA

[Binance Customer Support @BinanceHelpDesk]

👋 Hello Yusuf!

To help you get started, here are the most important resources:

📚 Binance Academy
https://t.co/0EkdX1tJwE

📖 Binance Beginner's Guide
https://t.co/11GsouQQ2h

📊 Crypto Trading Guide for Beginners
https://t.co/f84OkiAjbT

🔍 Risk Management Guide
https://t.co/8jGLMGXVEa

🔐 Binance Account Security Tips
https://t.co/BThRWJeF4u

💬 Customer Support
https://t.co/07QFgx7BPc

🙏 Thank you.
JA

[Binance Customer Support @BinanceHelpDesk]

@bahung1232 @binance Hello! We appreciate your feedback and would like you to share it here https://t.co/R73nOUgLjM so our team can evaluate it

Don't hesitate to reach out of for any question!

-BC

[Binance Customer Support @BinanceHelpDesk]

@Ja6exi Hello!

If you need any help please let us know your issue here or through DM so we can assist you to solve it

-BC

[Binance Customer Support @BinanceHelpDesk]

Start your Tuesday with update on Binance Stocks!

Now with Smarter Charts, Financials, and Stock Transfers

See what's up 👇
https://t.co/jDpjM95QYE

[Binance Customer Support @BinanceHelpDesk]

Hola Gabriel! Como se compartido en las capturas, la agente ha dicho que, en base a las pruebas dadas, se le habían retenido los fondos a la contraparte. En este caso, usted dio documentación valida para una orden de los montos mencionado.

Nuestro equipo le ha pedido información en el chat para la otra petición , pero esta no fue dada por su parte. Le recomendamos referirse al chat y lo que nuestro soporte le comunico en la última conversación.

Si tienes mas dudas, estamos 24/7 https://t.co/nJKBZxLzVj. Gracias por su comprensión! -NR

[Binance Customer Support @BinanceHelpDesk]

@BTC_Charlieone @cz_binance @heyibinance 您好，

为了更好的协助您，请您通过：https://t.co/BpBPSZf6cE 与我们联系，我们将根据您的账户情况进一步的查看。

感谢您的理解与配合。
VL

[Binance Customer Support @BinanceHelpDesk]

Hello Shaani! Thanks for reaching us. In this case, we should look into it in more detail in our chat as here we won’t share or ask personal account information. You can join in two ways:
📱 From the app: App homepage → Headphones 🎧 (top left) → Get support
🌐 From the browser: https://t.co/JKBe1L7ysB → click on "Get Support" → "+" → select any question → after the bot's response → "Unresolved" → "Not relevant" → "Yes, transfer to customer service"

We will review it with you there. Please let us know in case you cannot pass the bot, share case ID with us on DM and we will assign an agent manually to you. -NR

[Binance Customer Support @BinanceHelpDesk]

@cnex888888 @sisibinance @heyibinance 您好，

为了更好地协助您，由于涉及账户隐私和安全问题，请您通过以下链接：https://t.co/vRyfLskFnj 联系我们，并提供我们相关信息或截图，我们将进一步协助您查看。
VL

[Binance Customer Support @BinanceHelpDesk]

Hi Pavel,

As the risk control system automatically evaluates account activity based on various behavioral data and security factors. If the system detects any unusual or non-compliant activity, the account may be restricted from participating in certain activities or receiving related rewards.

Please refer to the appeal result. If new activities become available in the future, you are welcome to participate again. At that time, the system will conduct a new risk assessment based on the campaign requirements and your account status. In the meantime and going forward, please avoid any actions that may be considered suspicious or in violation of the campaign rules.

If you have any other questions, feel free to reach out to us at https://t.co/CLUxPcNriT
VL

[Binance Customer Support @BinanceHelpDesk]

@What_d_hell17 Hello, kindly try resetting the connection and clearing the caches/cookies/history of your browser and try again please.

If the issue persists, you may contact the project team for more checking. Thank you - CN

[Binance Customer Support @BinanceHelpDesk]

@sohan269 Hey there, please try those steps on your browse:
- Clear the cache and cookies;
- Temporarily disable any extensions;
- Try incognito mode;
If the issue persists, you may contact the project team. Thank you - CN

[Binance Customer Support @BinanceHelpDesk]

@gabrhnz @binance @BinanceLATAM Hola!

Gracias por compartir tu inconveniente!

Luego de revisar tu caso vemos que ya ha sido solucionado, intenta utilizar tu cuenta!

Si tienes alguna duda porfavor, contactanos!

-BC

[Binance Customer Support @BinanceHelpDesk]

@knownwiser Hello, we'd love to take a look at your case to see how we can support you. Please reach out us at: https://t.co/z4m8vn8kYR so we can thoroughly investigate the issue and help you

You can follow those steps to reach out to the agent - CN

[Binance Customer Support @BinanceHelpDesk]

Hello again. The Alpha limit order uses an auction-style matching system — orders are matched in set, fixed rounds rather than filling instantly when the price is reached. That means even if the price hits set price, your order may not fill right away.

Here's why your order may not have been filled:

Settlement-round time difference: The Alpha limit-order feature depends on the matching frequency. For example, if you place your order at 13:45:35 (UTC), and the next auction-matching confirmation time is 13:45:40 (UTC), the system will only attempt to match your order at 13:45:40 (UTC).

Available liquidity & order priority: Whether your order fills depends on how much is available from the other side, plus price/time priority. If there isn't enough available, higher-priority orders fill first, and yours may stay pending.

Your price may not be competitive enough: If your limit price is far from the actual market/fill price, it may take a long time — or may not fill at all.

You can adjust your order strategy based on the above. Thank you for your understanding. - HN

[Binance Customer Support @BinanceHelpDesk]

您好，我们理解您的心情。

关于合约账户资金划转的问题，请您先参考专员的最新回复。目前，专员已为您解释转出功能状态。待相关订单处理完成后，您可以再联系我们，我们会向相关部门反馈进一步的查看，感谢您的理解与耐心等待。

如果您有其他疑问，您可以通过以下链接：https://t.co/PgOQtpfZw3 返回客服对话框与我们联系。
VL

[Binance Customer Support @BinanceHelpDesk]

@hualouchengsha1 @heyibinance Hello!

If you have any issue as shared you can always contact us to check it at the moment, you can directly use our live chat https://t.co/z4m8vn7N9j
Related to your suggestion please share it through this link so our team can check it https://t.co/R73nOUgLjM

-BC

[Binance Customer Support @BinanceHelpDesk]

@ram_krish2000 Hello again, please check the team's remark in the appeal and fix it. After fixing, please wait for our team to check and update the appeal for you.

Should you need more checking and support, youn may contact us via live chat: https://t.co/uValCooi6a. Thank you - CN

[Binance Customer Support @BinanceHelpDesk]

@itslordfelix Hello, yes, it's important to stay SAFU!

Here is another type of scam. Let's check for more information on how to avoid it: https://t.co/zsRQ5y9CXN. Thank you - CN