Bradly J Sax

Bradly J Sax is a leader and a hospitality industry expert in operational excellence and customer experience (CX) management, an author and keynote speaker.

[Bradly J Sax @BJSax]

Hey @AmericanAir it’s taking longer to get my bags from flight 703 than it took to fly here from Charlotte. Way to end the experience!

[Bradly J Sax @BJSax]

@BuffaloAirport it’s taking longer to get my bags than it did to fly here from Charlotte. Come on , you can do better.

[Bradly J Sax @BJSax]

@AmericanAir poor standards

[Bradly J Sax @BJSax]

@AmericanAir flight 721 Rome to charlotte- broken first class seat belt and no entertainment system for a 9.5 hour flight ! Come on. Is this spirit airlines ??!!

[Bradly J Sax @BJSax]

Hey @AmericanAir I’m squeezed in window seat while there are empty first class seats and I was next on the upgrade list. Bad enough you changed the upgrade rules but now apparently you don’t even upgrade. Aa5257

[Bradly J Sax @BJSax]

Co-Authored paper on "Operational Advantage through Employee Engagement" with John H. Fleming, Ph.D., Chief Scientist at Gallup and Liz Moughan, Director, Global Industry Marketing at Kronos. Good time to re-share. #guestexperienc…https://t.co/iFBdd4cjrB https://t.co/YQ7wfpL8s5

[Bradly J Sax @BJSax]

Happy to contribute to CIO Review magazine.

#cios #cxtransformation https://t.co/MlGkvtqGhA

[Bradly J Sax @BJSax]

Epic fail @AmericanAir you had 6 hours to move my luggage to the flight I had to take (Dallas to BUF) because you CLT flight was delayed.

[Bradly J Sax @BJSax]

Hey @AmericanAir is it or is it not your policy to offer beverages in the first class cabin before takeoff. Almost never happens anymore.

[Bradly J Sax @BJSax]

@AmericanAir unpleasant staff on AA168 from Vegas. That match the surly team at gate G5 in Chicago loading 3084.

[Bradly J Sax @BJSax]

Coming August 11 #LSwhiteparty

[Bradly J Sax @BJSax]

Get $20 off your first MTailor custom shirt. Your phone's camera measures you for the perfect fit. https://t.co/s9ysvqvQfg

[Bradly J Sax @BJSax]

@AmericanAir flight attendant on AA1705 very rude to passengers. Male, younger.

[Bradly J Sax @BJSax]

I'm looking to fill a CX leadership role in large hospitality company. Contact me if interested or you know someone.

[Bradly J Sax @BJSax]

@CXToronto17 @CXToronto thanks for the opportunity to speak today.

[Bradly J Sax @BJSax]

Looking forward to speaking #CXSummit17. Hope to see you there.

[Bradly J Sax @BJSax]

Looking forward to speaking @CXToronto next week on the importance and psychology behind the "First 30 Seconds" of customer interactions.

[Bradly J Sax @BJSax]

An sensible message for today. Reach out. https://t.co/wfgF97IREZ

[Bradly J Sax @BJSax]

Customer Service is Dead! An article by Bradly J. Sax as Published in Lodging News https://t.co/ufJj5VPaFQ

[Bradly J Sax @BJSax]

Always nice to write for Canadian Lodging News. https://t.co/ufJj5VPaFQ