The reception team sets the tone for client experience. Penelope Fox of @BlacksVets explains how we can develop our front-of-house team to levels that match our high standards of clinical expertise: https://t.co/Z1Y3yu1oE5
#veterinary#leadership#CustomerService
#VNAM19 Veterinary Nursing Awareness Month is upon is! This is a fab chance for us to spread the word about the importance of Veterinary Nurses so look out for our posts and follow the hashtags for more info! https://t.co/qbPFzfhttT
SUPPORTING YOU AND YOUR PET WITH CANCER
If you have a pet suffering with cancer it can be a very distressing time. Take a look at this charity; the Animal Cancer Trust, as they offer great support, education and... https://t.co/nagq6cq1Aj
It was too much for Boston Terrier Luna and all those new voices had her falling asleep in our arms! We loved meeting her for her second vaccination and know she will be in good company with big sister Alba at home. π
Have you reviewed us lately? Here are some of our recent recommendations! Please drop us a few words to let us know how we're doing. We always pass on your feedback to our team. https://t.co/BNW1SDxGVi
Congratulations to Kendall Clee of @BlacksVets in Dudley for winning the inaugural @BVRAawards Veterinary Receptionist of the Year award, and to Laurie Williams (pictured) of @Vets4PetsGroup Hereford for second place! ππ
Something a bit special was happening this morning at our Dudley Hospital! π½ Thank you to our wonderful clients who gave up their time to chat to Pet Plan about our own superstar Brian Hogan! π¨ββοΏ½οΏ½οΏ½ We canβt wait to see the finished video at the awards... https://t.co/5BlI9S6AXx
CONGRATULATIONS DAWN!
Our fabulous Dudley Client and Pet Care Advisor Dawn Hardwicke has passed her course in Pet Bereavement Counselling! Dawn has diligently studied for this course in her own time as coping with the... https://t.co/kD566XXulP
You may recognise this lady as Roxy, a previous Slimmer of the Month. Well, sheβs had another loss this week - in the form of two large bladder stones! Roxy had been struggling to urinate comfortably and after... https://t.co/5C82T51q0E