@reistrrj23 Hi! I am so sorry to hear that you are having issues with your Bali Gateway. This is never the experience we want for our customers, and I am happy to jump in and help! If you could send us a DM with your order number. I can take a further look and see how I can assist. /KR
@CyborgPeds Hi! I am so sorry to hear that. This is never the experience we want for our customers, and I am happy to jump in and help! If you could DM us your order #, I can take a further look and see how I can assist. I will look out for your reply! /KR .
@beam77808221 Hi Bull! I apologize that our Customer Service phone team was not able to resolve this issue for you. If you could please send us a direct message with your order number, I can take a further look and see how I can assist. -- Alina
If you would like to send me a DM with your order #, email, and phone #, I will be happy to review your options! Here is a link to our measure and install services if needed: https://t.co/tolXA6HxG8 I look forward to hearing back! --Molly (2 of 2) https://t.co/EhQpPrcK4S
@mimimama_12 Hi! Our products can be ordered for a DIY installation, or you may choose our measure & installation services—whichever works best for you. If you select our measure & install option, the first step is scheduling a measurement with our team to ensure a guaranteed fit. (1 of 2) https://t.co/EhQpPrcK4S
@The7eventhSeal I sincerely apologize for the frustrating experience. All calls are recorded, so I'm happy to have these pulled for review. If you could please send us a DM with your order number, email address and phone number used on the order, I will look into this right away. --Molly https://t.co/EhQpPrcK4S
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If you could please send me a DM with your order number, email address, and phone number used on the order, I will be glad to look into this to see what options are available and how we can help! --Molly (2/2) https://t.co/EhQpPrcK4S
@The7eventhSeal Hi there! I'm sorry to hear this. We do provide parts and support during the 3‑year warranty period. After warranty expiration, we're no longer able to supply individual parts. Additionally, not all manufacturers sell parts separately which can limit repair options. (1/2)
If you could please send me a DM with your order #, email, and phone #, I will be glad to look into this to see what options are available and how we can help! --Molly (2/2) https://t.co/EhQpPrcK4S
@The7eventhSeal Hi there! I'm sorry to hear this. We do provide parts and support during the 3‑year warranty period. After warranty expiration, we're no longer able to supply individual parts. Additionally, not all manufacturers sell parts separately which can limit repair options. (1/2) https://t.co/EhQpPrcK4S
@zardoz105 I apologize that our Customer Service phone team was not able to resolve your issue for you. This is never the experience we want for our customers, I am happy to help! If you could DM us with your order number, I can take a further look and see how I can assist! /KR
@zardoz105 I apologize that our Customer Service phone team was not able to resolve your issue for you. This is never the experience we want for our customers, I am happy to help! If you could DM us with your order #, I can take a further look and see how I can assist! /KR
@zardoz105 I apologize that our Customer Service phone team was not able to resolve your issue for you. This is never the experience we want for our customers, I am happy to jump in and help! If you could DM us with your order #, I can take a further look and see how I can assist! /KR
@zardoz105 I apologize that our Customer Service phone team was not able to resolve your issue for you. This is never the experience we want for our customers, I am happy to jump in and help! If you could DM us with your order #, I can take a further look and see how I can assist! /KR
@ricksmiley27 Hi! I apologize that our team is unable to assist via email. If you are having an issue with a current order, or need to place a new order, I am happy to help via DM! If you could send me your order number, I will look into this further! /KR
@ItalianGaPesca I am so sorry to hear that there was an issue with your order from us. I apologize that our Customer Service phone team was not able to resolve this for you. If you could send us a DM with your order number and the email associated with your order, I can take a further look. /KR
@Leb75505A Hi! I apologize, I see they were shipped on 1/21 with an estimated arrival date of 1/28. I apologize that these have not made it to you yet, but if there is anything else I can help with once they arrive, please let me know! /KR
@Leb75505A I am so sorry you have not received the parts yet! I see they were shipped on 1/21 with an estimated arrival date of 1/28. I apologize that these have not made it to you yet, but if there is anything else I can help with once they arrive, please let me know! /KR