By expecting the unexpected, and openly speaking about and approaching situations in a correct manner, we can minimise the negative consequences. π
How should we further implement practices to help those in frontline services? π€
#BLPN#bluelight#emergencyservices#frontline
Do we speak enough about the trauma caused by working within the bluelight services? π¦
Although working for the emergency services can be massively rewarding, it can cause mental stress outside of work.
π Encounters pain and tragedy, including self-blame when the outcome isnβt positive.
π The constant variety of excitement can lead to stress
π Constant movement and shift work can be draining.
π¨ Recruitment and retainment π¨
Everybody knows that education is only useful if you can put it into practice. π³
In bluelight services, making sure that the training provided to frontline staff can be put to use in real-life situations is a matter of life and death. π€
π¬ βWeβre ensuring that our training is equipping them for their role. Using role play to bring the frontline reality closer to the training infrastructure: to better prepare people for the operational reality and improve retention.β - @RobEwin1
With more access points and the changing nature of service provision, comes the need to unite citizens, staff and operations into a single contact management strategy.
#contactmanagement#bluelight#police#emergencyservices
At our previous #BLPN event, @shubnaha from @cgchirp, deep dived into the number of ways members of the public access police services including:
π Phone
π Webchat
π Social Media
The need to unite citizens, staff and operations into a single content management strategy.
Here are a number of ways members of the public access police services:
π Phone
π§βπ» Webchat
π± Social Media
How was your #BLPN experience? π‘
As our first Blue Light Partnership Network draws to a close, we ask you⦠how would you describe your BLPN experience?
A huge thank you to everyone who joined us!π
#experience#emergencyservices
Making blue light collaboration happen π
In order to collaborate successfully, we must understand each othersβ pain points as well as priorities.
Left to right: Chair (@chambersc1) and her panel Zoe May, James Gray and @jasonkillens#emergencyservices#blpn
Digital as a catalyst for cross-sector collaboration π
Our expert panel examines the opportunities for greater interoperability.
Left to right on the panel: @NicolaCDIO, @chambersc1, @jill_lanham
On video call: @Ian___Bell