B&N Customer Care

The official Barnes & Noble Customer Service handle. Here to help daily 8 am – 5:30 pm EST. For NOOK support, tweet @NOOK_care

[B&N Customer Care @BN_care]

@keithYayy We're sorry to hear about this. Could you please let us know if this was an in store or online purchase? Kindly send us the details via direct message.

[B&N Customer Care @BN_care]

@louisvincentgoe Hello. Please delete this tweet with your ticket number as it's public and not private. Also send us a DM with your email address and vendor number, so we can have a closer look.

[B&N Customer Care @BN_care]

@_Omegalis Hi! We're sorry to hear this. Your order should be delivered by the expected delivery date shown to you during checkout. If you would like us to take a look, send us a DM with the order number, email address used and complete shipping address.

[B&N Customer Care @BN_care]

@CybergelRed At this time, our services aren’t available in your location. Please check back periodically, as we make our services available to more locations.

[B&N Customer Care @BN_care]

Morning, readers! 👋 What are you reading right now?📖 P.S. Need help with a B&N order? We’re here! #customerservice #books #CustomerSupport #Reading

[B&N Customer Care @BN_care]

@CybergelRed We're sorry you are having issues accessing our website. Please clear your browser cache then try again. You can also try restarting your router.

[B&N Customer Care @BN_care]

@MarcNYC36 Sorry to hear this. We no longer require a traditional password to sign in to your https://t.co/3khGk0EMF0 account. Now, each time you sign in, you will be asked for a unique 6-digit numerical code sent to the email address you are using to sign in.

[B&N Customer Care @BN_care]

Hello, friends! How can we assist you today? We're here to help with your book orders and questions! #customerservice #books #CustomerSupport

[B&N Customer Care @BN_care]

@kelseyr713 Hi! We are still in the process of migrating all Wishlists over to the new site. Please check back soon if you don't see your Wishlists currently in your account.

[B&N Customer Care @BN_care]

@mentatlibrarian We're sorry for this issue you are experiencing on our website. Please clear your browser cache or use a different browser then try again.

[B&N Customer Care @BN_care]

@in_buffalo Hi! If you would like us to check on the status of your order, please DM us your order number, email address used to place it, and complete shipping address.

[B&N Customer Care @BN_care]

@nayasala We're sorry that you have yet to receive the eBook in your Library. Please DM us your order number, email address used to place it, and complete billing address, so we can take a further look.

[B&N Customer Care @BN_care]

@destinyscribner Hi! We do offer a Buy Online Pickup In Store or Reserve Online Pay In Store option where you will be notified if the item is available at your selected B&N location.

[B&N Customer Care @BN_care]

@MrBalisarda We're sorry to hear this. Could you please DM us with more details of the issue you are experiencing along with any screenshots and your email address? Thank you.

[B&N Customer Care @BN_care]

@KassieAleman Due to our system updates and data migration, your order history may not appear on the Barnes & Noble App at this moment. Our team is actively working on a resolution. We appreciate your patience.

[B&N Customer Care @BN_care]

@Jherin99 Our teams are currently looking into this and working on a resolution. Please try accessing your account again later. We apologize for any inconvenience.

[B&N Customer Care @BN_care]

@CulturedChem Sorry for any inconvenience. Our teams are currently investigating and working on a resolution. Please try to access your account later today.

[B&N Customer Care @BN_care]

@kimsummer281 We're sorry that your order was canceled. If you would like us to take a look, DM us your order number, email address, and complete billing address.

[B&N Customer Care @BN_care]

@Jasmineincharge A new B&N App update is currently being released. To get the latest version, open the Apple App Store or Google Play Store and search for the Barnes & Noble App. If the update is available, you'll see an Update button. Updates are released in phases, so availability varies.

[B&N Customer Care @BN_care]

@robaayxo When a pre-order item is purchased, the credit/debit card on the order will be authorized for the full amount, not charged. You will only be charged once the order ships.