@keithYayy We're sorry to hear about this. Could you please let us know if this was an in store or online purchase? Kindly send us the details via direct message.
@louisvincentgoe Hello. Please delete this tweet with your ticket number as it's public and not private. Also send us a DM with your email address and vendor number, so we can have a closer look.
@_Omegalis Hi! We're sorry to hear this. Your order should be delivered by the expected delivery date shown to you during checkout. If you would like us to take a look, send us a DM with the order number, email address used and complete shipping address.
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@MarcNYC36 Sorry to hear this. We no longer require a traditional password to sign in to your https://t.co/3khGk0EMF0 account. Now, each time you sign in, you will be asked for a unique 6-digit numerical code sent to the email address you are using to sign in.
@kelseyr713 Hi! We are still in the process of migrating all Wishlists over to the new site. Please check back soon if you don't see your Wishlists currently in your account.
@mentatlibrarian We're sorry for this issue you are experiencing on our website. Please clear your browser cache or use a different browser then try again.
@in_buffalo Hi! If you would like us to check on the status of your order, please DM us your order number, email address used to place it, and complete shipping address.
@nayasala We're sorry that you have yet to receive the eBook in your Library. Please DM us your order number, email address used to place it, and complete billing address, so we can take a further look.
@destinyscribner Hi! We do offer a Buy Online Pickup In Store or Reserve Online Pay In Store option where you will be notified if the item is available at your selected B&N location.
@MrBalisarda We're sorry to hear this. Could you please DM us with more details of the issue you are experiencing along with any screenshots and your email address? Thank you.
@KassieAleman Due to our system updates and data migration, your order history may not appear on the Barnes & Noble App at this moment. Our team is actively working on a resolution. We appreciate your patience.
@Jherin99 Our teams are currently looking into this and working on a resolution. Please try accessing your account again later. We apologize for any inconvenience.
@CulturedChem Sorry for any inconvenience. Our teams are currently investigating and working on a resolution. Please try to access your account later today.
@kimsummer281 We're sorry that your order was canceled. If you would like us to take a look, DM us your order number, email address, and complete billing address.
@Jasmineincharge A new B&N App update is currently being released. To get the latest version, open the Apple App Store or Google Play Store and search for the Barnes & Noble App. If the update is available, you'll see an Update button. Updates are released in phases, so availability varies.
@robaayxo When a pre-order item is purchased, the credit/debit card on the order will be authorized for the full amount, not charged. You will only be charged once the order ships.