@ThaiAirways I have tried talking to your agents twice for about an hour each. It was of no use as they simply couldn't offer a resolution. Need to get a resolution as soon as possible.
Horrible encounter with @ThaiAirways when I asked for my 3 year old daughter's ticket's surname to be updated - I received a firm no. Unaccountability, incompetent employees, and blatant disregard for customers' needs. Please take urgent corrective action!
I booked through #Gotogate, the airlines keep redirecting me to them, and vice versa. I am not even able to cancel and rebook my daughter's booking alone since she's just 3 years old.