Bob Hatcher

#LeadToCash guy.. plus tech, product design, @BCHockey & whatever else. Certified @Salesforce & @MSFTDynamics365. Blog @ Tweets my own.

[Bob Hatcher @BobHatcher]

@AskAmex so ignoring me?

[Bob Hatcher @BobHatcher]

@AskAmex Your reputation for good customer service is laughable. 17 days trying to get my card enrolled for tap to pay.

Customer service is wholly unable to help, saying this is a "tech" problem with a TWO WEEK SLA.

Surely I am a profitable customer. You are pushing me away.

[Bob Hatcher @BobHatcher]

@nationalgridus you have been calling incessantly about upgrading my gas meter. When I call back, I wait 30-40 min on hold, then get disconnected because you're too busy.

You robocall multiple times a day and then punish me for doing the right thing.

[Bob Hatcher @BobHatcher]

Saturday afternoon with @SonsOfBill

[Bob Hatcher @BobHatcher]

I've created an admin-friendly utility that will allow you to invoke any of Apex's String methods from a Flow. Substrings ahoy! https://t.co/KKKyrF4rtx @salesforce @SalesforceArchs @SalesforceDevs @SalesforceAdmns

[Bob Hatcher @BobHatcher]

@jonostrower Omaha Eppley

[Bob Hatcher @BobHatcher]

I solved an esoteric problem in @salesforce . You know how I'm always saying that Salesforce is awesome until it's not? Turns out "View All Data" doesn't mean "View All Data." https://t.co/gxiSbbMc8x

[Bob Hatcher @BobHatcher]

@jcmfanclub Refs

[Bob Hatcher @BobHatcher]

@TruNewsCoverage "The biggest thing you can do is just love your child and support them."
Yep, that radical left agenda.

[Bob Hatcher @BobHatcher]

Paid off my @WPIBusiness MBA today after 8 years. Was it worth it? Doubtful.

[Bob Hatcher @BobHatcher]

@Benioff Who wore it better? @pingidentity CFO at company kickoff '13.

[Bob Hatcher @BobHatcher]

@Airbnb @Airbnb_uk @AirbnbHelp @bchesky "We are going back on our written promise to help our guest in distress because our terms and conditions say we can" - surely this is not how you want to leave this? #AirBnbSucks

[Bob Hatcher @BobHatcher]

@Airbnb @AirbnbHelp @Airbnb_uk @bchesky You closed my case without so much as an apology.. after 14 days of refusing to honor your promise. I'm SEEETHING.

If you think I'm going away, you've just redoubled my commitment.

#airbnbsucks

[Bob Hatcher @BobHatcher]

@airbnb offered me compensation after 3 hosts cxl'ed, but stiff-armed me for 10 days until I finally booked a new place.

Sure enough, it's credit that can't be used on existing bookings. No way I'm risking another vaca to their BS.

#AirBnbSucks @airbnb_uk @airbnbhelp @bchesky

[Bob Hatcher @BobHatcher]

@Airbnb_uk @Airbnb @AirbnbHelp @bchesky The coupon I was promised for a 7-night stay is still not cut after 9 days. Cust svc is saying it can only be used for future bookings.

So I can't actually use it for this trip, then? Because it's been 9 days, I already booked a place.

[Bob Hatcher @BobHatcher]

@Jazmine1025 @VacationRenter @Airbnb @AirbnbHelp @bchesky @Airbnb_uk Not in any meaningful way. Twitter "super special social support" is ghosting me now as well.

[Bob Hatcher @BobHatcher]

@Airbnb_uk @Airbnb @AirbnbHelp @bchesky Feels great to be ghosted.

[Bob Hatcher @BobHatcher]

@murderslap @VacationRenter @Airbnb @bchesky Newport = Providence to the support rep in Manila or wherever, right? At least you got them to help you. Both times I've gotten someone live, it took 3.5+ hours of solid effort on the phone. @bchesky : you have a problem and your guests are on to you.

[Bob Hatcher @BobHatcher]

@JamesDeeWarren @MayaWinslow @Airbnb Not a question. Yes. Slick marketing can't cover up how much of a shitshow this company is. They will simply ghost you if you have any problems. @Airbnb @bchesky

[Bob Hatcher @BobHatcher]

@Casey_Owen @VacationRenter @Airbnb Correct. Zero inventory and prices 2-3x what you paid months ago. They love it - more revenue! @bchesky