Bob Pacanovsky

Work with organizations that want to deliver the highest levels of Service Excellence & Hospitality so that they can attract & retain more loyal clients

[Bob Pacanovsky @BobPacanovsky]

@sschandler Thanks, Steve! I appreciate your shout out today. Great to meet you at #stssmpr

[Bob Pacanovsky @BobPacanovsky]

TY @RockyRiverCC for the opportunity to be with your members last night! I hope the recipes and the message were well-received.

[Rocky River Chamber @RockyRiverCC]

We cooked-up a good time today at our March “Luncheon” with a Twist, thanks to @BobPacanovsky of Black Tie Experience!! We sprinkled in a delicious dinner recipe, mixed it with a refreshing cocktail, and topped it off with lessons on selfless leadership 👨🏽‍🍳

[Rocky River Chamber @RockyRiverCC]

We cooked-up a good time today at our March “Luncheon” with a Twist, thanks to @BobPacanovsky of Black Tie Experience!! We sprinkled in a delicious dinner recipe, mixed it with a refreshing cocktail, and topped it off with lessons on selfless leadership 👨🏽‍🍳

[COSE @COSEsmallbiz]

The Small Business Fair starts tomorrow! Join us for two half-days full of free education sessions to help you run your small business.

See the full schedule and register here: https://t.co/ovQB1gOLN4

#cosesmallbizweek

[Bob Pacanovsky @BobPacanovsky]

Thanks Mike/ @oblprez!

I appreciated the opportunity to be in front of your members!

Congrats to you and the team for a wonderful Annual Conference! First-class all the way!

[@OBLPrez @oblprez]

That’s a wrap! @BobPacanovsky thx for tying a bow(tie) on our event! Ur drink recipie and cooking demo were nice metaphors for creating a culture that builds brand ambassadors!

[Bob Pacanovsky @BobPacanovsky]

Thank you @ohiobankers! I had a great time cooking and giving my insights on how to deliver a Customer Experience that people talk about!

[Ohio Bankers League @ohiobankers]

We are amped to have @BobPacanovsky close out the #OBLAnnualMeeting with a relaxing session on Creating Culinary & Customer Delights! It's 4 pm somewhere!

[Bob Pacanovsky @BobPacanovsky]

Interesting read on what airlines are needing to do in providing a top-notch and safe customer experience for their clients.

https://t.co/jI8IqF2GdA

[Bob Pacanovsky @BobPacanovsky]

How does your business (and your people) "show up"? It only takes a matter of seconds to make an IMPACT on our customers and prospects.

[Bob Pacanovsky @BobPacanovsky]

@bceil Thank you! I didn't realize that my seminar made the list in Fort Lauderdale.

And thank you for your commitment to delivering memorable customer experiences for 50 years!

[Bob Pacanovsky @BobPacanovsky]

Would you agree or disagree with the following clip (from one of the seminars that I did for healthcare administrators)? In this clip, I talk about the influence of our technology today, and if we are more connected or disconnected due to it.

https://t.co/isEH977y4R

[Bob Pacanovsky @BobPacanovsky]

From my Keynote Address at last year’s Select Traveler Conference…
Most of us have no challenges getting a customer… but what do you do to keep them? – contact Bob for innovative ways to retain them! [email protected]

https://t.co/VmmFAnynEU

[Bob Pacanovsky @BobPacanovsky]

What’s one word that you would say describes the customer experience your organization delivers? Whatever it is, you need more than just that one word. Watch my latest One-Minute Hospitality Video to find out more!

https://t.co/v8lSHhYepy via @YouTube

[Bob Pacanovsky @BobPacanovsky]

Do you see anything unusual about the picture below? It’s a picture of a step, pretty ordinary, right?

If you look closely, you will see something little, that made a big impact on me. The "rest of the story" is in my latest blog below.

https://t.co/TFAoQwAbnK

[Bob Pacanovsky @BobPacanovsky]

Which of these two businesses would you rather visit?

Before people decide what they think of your message (brand), they decide what they think of you (your team). How are you welcoming strangers (guests) into your business? What practices of Hospitality do you have in place?

[Bob Pacanovsky @BobPacanovsky]

Happy to host my own webinar last week for the Bowling industry- “Booking Company Events- Moving Forward”. Now’s a good time to contact companies for future events.

If you know an Unique Venue that is looking at Booking More Company Events, I have 10 concepts to help them!

[Bob Pacanovsky @BobPacanovsky]

How has your customer service mindset changed these last few months?

Companies are getting the customer service down, something is missing. Now, more than ever, we need to practice & preach Hospitality. How are you reimagining the experience for your customer & prospects?

[Bob Pacanovsky @BobPacanovsky]

Who knew my kitchen could be a studio?This is NEW as I hosted a cooking demo on Tuesday on behalf of @COSEsmallbiz & their Virtual Meet-ups. It was interactive as people cooked on Zoom w/ me.

I'm not a chef, just a guy who learned to cook from watching others in my companies.

[Bob Pacanovsky @BobPacanovsky]

It looks like we are starting to see a little "light at the end of the tunnel".

What does your industry look like for meetings? Are you starting to see-
a. A hybrid meeting/conference- mix of live and virtual
b. Only Virtual
c. Live meeting, but smaller

https://t.co/UThK8ap4k4

[Bob Pacanovsky @BobPacanovsky]

What type of outcomes are you getting from your customer service program? Click on the link to see one example of the WOW! Mentality when it comes to delivering a memorable customer experience.

https://t.co/l3SDStxLbt