@SthStaffsWater ongoing since January 24. I was in credit in January, now you demand another 700 quid? I'm still waiting for a call back (again). You must think It's been 40 degrees, that I've got an outside pool and an orchard? Can you please sort this out??
@SthStaffsWater Nicole I have phoned your accounts department 3 times since Friday. First time I was promised a call back. Second time the call dropped or the operator dropped me whilst I was on hold. Third time I was on hold for 45 minutes but I'm trying to work. Your customer service is bad
@SthStaffsWater I had a leak march 2023. You billed me £5000. You fixed the leak and said it was your responsibility. I filled in a leakage allowance which took 9 months to resolve. You rescinded the £5000 demand, and compensated me. 5 days later you demand £4800.