@Ocado I have explained this to customer service advisors who hide behind T&Cs, put blame on my bank, and do not explain why an additional 6% was added to the bill. How is someone supposed to account for this? I was then told that they COULD offer a goodwill feature but won’t. Shocking
@Ocado My order today was cancelled unnecessarily. My account had enough for the confirmed total, but your system tried to pre-authorise £16 extra. The agent Miriam admitted they could offer goodwill but refused. This has caused real disruption. Can this please be resolved today?
@Ocado I have DM’d you the full transcript. Essentially my order was for £263, I ensured £270 was in my account to counter any buffer. You tried to take £279 (+£16 of the estimated order value, and 6% of the total value) which was declined. My order was cancelled due to this
@TSB I’ve been trying to open an Under 19s account for my daughter since Feb. Provided all ID, missed 1 callback, and tried calling the branch back nearly 100 times with no success. Just told to “go in again.” Please help escalate this!
@rachenclaw Can’t believe it’s December and your cunt of a brother hasn’t seen his daughter since August 👌🏻
She gave you the chance to explain why you also ignored your niece and you couldn’t even muster up a response to that. Next time say it with your chest.