Bossa Support

Official customer support channel for all @bossastudios products. Send us a DM for direct 1-to-1 support!

[Jamie D/ VFX & Env artist/ Available for work @uk_resistant]

Hey @SUPERHOTTHEGAME , I hear you are looking for spicy GIFs for SuperHot Presents so I'd LOVE to point your attention to my @Hellscreen_Game , which is something I am working on. I also suggested "Insert credit" which got a mention in your annoucement but who's is keeping score

[Bossa Support @BossaSupport]

[@WorldsAdrift] Unfortunately something went wrong with maintenance and both deployments (Driss and Kubo) will need to be rebuilt. We estimate this will take around 3 hours. Apologies for the delay!

[Bossa Support @BossaSupport]

[@WorldsAdrift] Unfortunately something went wrong with maintenance and both deployments (Driss and Kubo) will need to be rebuilt. We estimate this will take around 3 hours. Apologies for the delay!

[Bossa Support @BossaSupport]

@Christo11209576 @WorldsAdrift Hi there, please bear in mind if you are eligible for the games in particular they will have been automatically added to your Steam Library rather than appearing in your Inventory.

[Bossa Support @BossaSupport]

[@WorldsAdrift] If you were waiting for: a) Refund for the game (if you purchased from 29th April) b) Refund for microtransactions or c) I am Bread & Surgeon Simulator (if you were entitled to Atlas Coins) you should have now received these. Please check your inbox for more info

[Bossa Support @BossaSupport]

@CaptainXfloW @WorldsAdrift The games should have been added to your Steam Library automatically if you were eligible for them Rasmus

[Bossa Support @BossaSupport]

[@WorldsAdrift] We've had to take Kubo offline due an issue that was causing players to not be able to connect after respawning. We hope to have the server back up and running soon! Sorry for the inconvenience and thanks for your patience.

[Bossa Support @BossaSupport]

[@WorldsAdrift] The servers are now back online. You may need to restart your Steam client to prompt a small update for the game before you can connect. Please let us know if you have any issues and thanks for your patience!

[Bossa Support @BossaSupport]

[@WorldsAdrift] We need to take the servers offline shortly for an unscheduled maintenance cycle. We'll post an update once the servers are back up. Sorry for the inconvenience!

[Bossa Support @BossaSupport]

[@WorldsAdrift] The Driss (PvP) server requires an urgent restart, we'll be doing this shortly. We can't offer an ETA on when it will be back up but we'll do our best to ensure it's not too long. Sorry for the inconvenience!

[Bossa Support @BossaSupport]

[@WorldsAdrift] The login servers should now be working again and the forums should also be back up and running. If you have issues logging into either the game or the website please let us know. Thanks for your patience!

[Bossa Support @BossaSupport]

[@WorldsAdrift] We're currently investigating reports of players being unable to log in to the live servers and are working on fixing this asap. Sorry for the issues!

[Bossa Support @BossaSupport]

[@WorldsAdrift] Updated maintenance schedule: Driss (PvP) and Kubo (PvE) will have maintenance every Tuesday at 13:30 UTC / 14:30 BST / 15:30 CEST / 09:30 EDT / 06:30 PDT.

[Bossa Support @BossaSupport]

[@WorldsAdrift] It's finally here, Update 30 is now live. Patch notes: https://t.co/1ZC31ApTik

[Bossa Support @BossaSupport]

[@WorldsAdrift] We need to perform an emergency restart on the Kubo (PVE) server. We'll post again once this has been completed. Thanks for your patience!

[Bossa Support @BossaSupport]

[@WorldsAdrift] The Driss (PVP) server requires an urgent restart. We're initiating this now and the server should be back up shortly. Apologies for any inconvenience.

[Bossa Support @BossaSupport]

[@WorldsAdrift] The PTS has now been brought back up! Please let us know if you have troubles connecting.

[Bossa Support @BossaSupport]

[@WorldsAdrift] Due to an issue that has prevent players from connecting, the PTS is going back into maintenance mode until we can get to the bottom of the problem. Apologies for the inconvenience.

[Bossa Support @BossaSupport]

[@WorldsAdrift] Happy Friday travellers! Update 30 is now live on the PTS and you can read the patch notes here - https://t.co/XvbtYpG72c Have a great weekend and if you encounter any problems be sure to let us know!

[Bossa Support @BossaSupport]

We're still looking into the issue but for now, access should be restored.

[Bossa Support @BossaSupport]

[@WorldsAdrift] We're aware of issues logging into the game due to an error relating to EAC. We're currently investigating the cause of this and will update you as soon as we can!

[Bossa Support @BossaSupport]

It seems like the problem as re-occurred, we've re-opened our investigation with EAC to find out what's happening. Apologies for the disruption!