@AmericanAir Second update, every customer service person I have spoken to has given me a different answer, and different things that could have been done that the first of did not. If your customer service can’t give consistent answers, what are we to expect?
@AmericanAir you guys have to do better allowing people to to change their flights. Non-changeable flight is insane when you’re given four months notice. But at least your email says you care about me just not enough to not screw me out $800 to change a flight
@AmericanAir Update, spoke to live agent. They said they were sorry their live chat agent gave me wrong information, but since my flight was cancelled and I received a trip credit (much less than I paid for) I now get to invite $1300+ in costs to rebook. Even though their agent was wrong.
@AmericanAir Thanks for nothing, just found out I could have just paid a fee to change my second flight instead of cancelling all of it. Your agent didn’t give me that option because they are incompetent. Thanks for nothing.
@oncor There is zero information you can give me that I can’t find online. I don’t need a lower quality placement, what I need is for your company to bury the power lines into the ground, so when small to medium sized storms come our entire neighborhood isn’t offline.
@oncor how many times does power have to go out in Richardson Texas before you idiots decide to just bury the lines so this shit stops happening? You also said it would be back up by 9:30am, then 7am, now you’re saying 11 am. It’s not too hard to ask for a simple timeframe
@oncor Where can we see the list of facilities or neighborhoods that need a complete rebuild. You aren’t giving specific information, just generic responses. I get it some areas are more damaged than others. Tell us which ones are more severely damaged so we can prepare accordingly
@GetSpectrum This show looks awesome, too bad I Will probably never be able to watch it because you guys can’t fix anything. 4 days without all services so far.
@Ask_Spectrum I did, I was very cordial but amazed that he had 0 clue about the outage. Again sorry if I’m coming off as an asshole but you have to understand my bewilderment at this.
@Ask_Spectrum never ceased to be amazed by you guys. You sent a tech to install new service on my neighbors house. The entire area is out and the tech had zero clue. You guys fail at communicating
@GetSpectrum@ErikWeihenmayer Would have loved to watch this, unfortunately I can’t because our service is down and you assholes won’t give us an eta on when the entire city of Dallas will be back up.