Brandon Ramkey

Marketing & Advertising Guy. Founder & President at @BRAMAteam and @VertexStrategy. Rare sleeper.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @JoDetavernier Hey Josh, this started at 12:30pm PST. It’s almost 4:30pm… four hours of your systems being down. Do ya think it may be time to make an official statement? Four hours of customers being stranded, not being able to access their money, not even transfer or receive deposits! Wtf?!

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @JoDetavernier Josh, you need to tell your boss, or their boss, or even their boss that most of your customers have the WF app and you can easily send out a push notification to PROACTIVELY alert customers about your outage. This is the LEAST you can do.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @halophoenix So that’s a no, you’re just stranding this guy in his hotel with zero update.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @028samuel Your team is incompetent. You can and should be posting an official response about this.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @sorryimdre Your apologies mean nothing. You still have not posted an official statement here.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @JoDetavernier Josh - you missed his point. You are here replying to comments but NO ONE has put out an official statement to alert customers of this. Why? Why are you waiting to surprise customers when they try to access THEIR MONEY? How inept is your management to not grasp this?

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo This is why you have these systems of communication — not just to market us more products to upsell. How is this not done yet? You’re impacting millions of customers with your absolute ineptitude.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo You don’t need to call me to give me a bs response. You need to post a damn official statement about this outage. Millions of customers are trying to use their cards and having them decline. Send a push notification, text, or email alerting customers of the systems impacted.

[Brandon Ramkey @BrandonRamkey]

@MackPolitical @Ask_WellsFargo It’s been over 2 hours. This is unacceptable.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @HuskuhPackuh Class action is coming now.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @PeterCorless Over 2 hours of this. It’s not an inconvenience. This is a violation of tos now. You’re violating federal banking laws. Class action coming.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @AJ_Ita You need to post an official update rather than replying to messages.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @mikeboyer92 It’s been 2 hours and still no official response. No updates. Nothing. What is wrong with @WellsFargo management that they think this is acceptable?

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @LA__WRAY You know the issue.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @RealHeadBarb Your bank is being run by the most incompetent people in the entire industry. You have the ability to send push notifications, texts, and emails to PROACTIVELY alert of a service interruption. If @dominos can track a damn pizza, you can alert us when our cards won’t work.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @therealrosehope Yea and no debit cards work either. I can’t transfer from one wf acct to another. And your people will not post any announcement. You can literally send out a push notification from the app to PROACTIVELY tell members of this. Why has it not happened?

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @SafeDriver7 Another nothing response. Why are you all employed?

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @MackPolitical Your people are working at a snail’s pace. And you have not proactively told members you are down. Instead you leave them to try to use their cards and have them decline. This is being handled in the most absurd and unprofessional way. Your entire team should be fired.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @BobbyJames407 Stop copying and pasting this idiotic response. Post a real update and give an eta. Tell members your system is down. Stop trying to make this invisible. It’s not working.

[Brandon Ramkey @BrandonRamkey]

@Ask_WellsFargo @BWA_RVAMEDIC You know what the guy experienced. Your entire network is down. How inept are you to keep playing dumb with millions of people making the same complaint?! Send a push notification! Send a text! Alert members of your system being down. How is this not done already???