Brian Lee CSP

Keynote Speaker, and expert patient experience, employee engagement, & author of 6 books & the HCAHPS Breakthrough Webinar series.

[Brian Lee CSP @BrianLeeCSP]

Petition for help to demand Samsung appliances fix my broken fridge after 159 days of failure to act #samsung #customer service

[Brian Lee CSP @BrianLeeCSP]

@TheFigen So cuteeeeee

[Brian Lee CSP @BrianLeeCSP]

Ministers to push for wedding guest limit to be increased https://t.co/mBg5pLXxex..

[Brian Lee CSP @BrianLeeCSP]

I registered for Reimagining Healthcare Engagement. Check it out here https://t.co/5O1dTY1JVG

[Brian Lee CSP @BrianLeeCSP]

Please join our “happy-mask” kindness care campaign and share your beautiful smile with humanity, and especially our Cargiver heroes with their patients🙏🏻❤️ @ Calgary Southwest https://t.co/QP3NhvgiQH

[Brian Lee CSP @BrianLeeCSP]

Having fun in Las Vegas with my team! Very blessed to work with these amazing people! #blessed #speakers #customlearningteam #fun #workhardplayhard @ South Point Hotel, Casino & Spa https://t.co/hwjoxFIBej

[Brian Lee CSP @BrianLeeCSP]

Last week when I met the amazing group at Mary Lanning Healthcare! @ Mary Lanning Healthcare https://t.co/jdkoWcPlwh

[Brian Lee CSP @BrianLeeCSP]

What’s blessing to be served by the kindest, friendliest @Starbucks baristas in North America @yyc #5 star customer service

[Brian Lee CSP @BrianLeeCSP]

Sat on tarmac in Wichita 90 mins waiting for fuel truck 50 yards away. management failed to request & missed connection. Next day kicked off flight due to “missing paperwork” delayed next flight “ramp not working” UN CEO @0scarMunozUA call to apologize at 4036077444 #shameunited

[Brian Lee CSP @BrianLeeCSP]

# YYC Intnational customs security was chaos this Am. Overheard staff bicker with each other while others do their best. NO-ONE Managing customer communication. So much unneces stress and anger due to absence of leadership. Mr Sartor please fix this now. #yyccustsdeservebetter

[Brian Lee CSP @BrianLeeCSP]

[email protected]

[Brian Lee CSP @BrianLeeCSP]

My puppy Sonny and I send greetings to doggies everywhere as we get ready to celebrate his birthday Nov 10th #NationalDogDay @BrianLeeCSP

[Brian Lee CSP @BrianLeeCSP]

The YYC INTNL Starbucks is the kindest nicest in North America ...I was told my low fat mocha “was made with Love” it doesn’t get any better than this❤️ #CustomerExperience #yyc #KindnessMatters

[Brian Lee CSP @BrianLeeCSP]

Brian Lee, Keynote, "Change Your Culture or be Doomed to Repeat the Past" https://t.co/Y4tv4zYuuN via @YouTube

[Brian Lee CSP @BrianLeeCSP]

@dshat73 Connect with every patient as a person “create a relationship first , then get down to business in reverse” Ps email me at [email protected] for more ideas

[Brian Lee CSP @BrianLeeCSP]

Howard Schulz take note Your @YYX Int airport team is the friendliest most efficient #Starbucks anywhere in North America, in the opinion of this 5 million mile road warrior. Mr Sartor and airporters take note! #customerservice #friendly #smiles!

[Brian Lee CSP @BrianLeeCSP]

@johntschohl YYC is calgary airport

[Brian Lee CSP @BrianLeeCSP]

@dshat73 Please give me a call @ 4036077444

[Brian Lee CSP @BrianLeeCSP]

#Starbucks at #YYC may just be the friendliest coffee place in Canada!(anywhere) Thanks Namjit (hope I spelled it right) -a fan #customerservice #smileandthewholeworldsmileswithyou #alittleheartgoesalongway

[Brian Lee CSP @BrianLeeCSP]

Shame on #YYC for totally bungling the closure of the international Parkade. Can anyone honestly see the entrance closure sign? Zero re-direction signs within the airport and a very long hike. This is clearly not a customer driven agency. Shame. #customerservice