The thing that holds it together is clarity. Honest about who owns what, who decides what, what each business is trying to do. Two family businesses. One family. It works. But it takes more intention than most people realize.
Most competitors find opportunities after they've already missed them. This agent finds them before they're even opportunities yet. That's the difference between reactive buying and real purchasing intelligence.
With an 85-day lead time, you don't get to react. By the time demand shows up at your door, it's too late to order. You have to find the gap, source it, and have it in stock before the market knows it exists.
Not every customer is a good customer. In B2B, the wrong customers don't just cost you margin. They cost you the time and trust you could be building with the right ones.
There's a type of shop I no longer work with. I call them parts cannon shops. They don't diagnose. They throw parts at a problem until something works.
These shops were consuming 40% of our service resources and generating 12% of our revenue. When I cut them, we didn't lose 12%. We recovered capacity that was hiding better business.
My grandfather pumped gas. My dad built an auto repair business.. still knows every customer by name, some for 30 years. I built a distribution company. 40+ containers a year. AI running the back end.
30% make it to the second. 12-13% reach the third. Most die from poor succession, internal conflict, or a market that changed faster than the family did. By the numbers, we should not still be here.