Bryan Lima

🏦 Mortgage Advisor & Marketing Director | Ardent Loans | Experienced Mortgage Loan Originator | 🗃 NMLS #2037023 | @mortgageguyga | #ATL 🅰️ 🇺🇸🇧🇷

[Bryan Lima @BryanLima]

@ryanj_marko @cooltechtipz 100% correct!

[Bryan Lima @BryanLima]

@TomOdell @VerizonSupport Tom, who were you with before Verizon?

[Bryan Lima @BryanLima]

@VerizonSupport @VerizonSupport has failed me many times on this topic. I refuse to go through the same runaround for the 10th time. Please review my account and ensure the credit is processed immediately. @hansvestberg help!!!

[Bryan Lima @BryanLima]

Still no trade in credit applied to my account @VerizonSupport @Verizon

[Bryan Lima @BryanLima]

@verizon @VerizonSupport reps are so frustrating I have to resort to this method as I’m at my wits end. All I want is a credit (as Verizon is liable to provide) for my trade in. This is not how you treat a loyal customer. I’m not calling anyone else or visiting a store.

[Bryan Lima @BryanLima]

@VerizonSupport Just need confirmation I will be receive my $800 credit that you owe me since December. I’ve been dealing with this for months and have spent numerous hours dealing with it.

[Bryan Lima @BryanLima]

Been trying to get my trade in credit ($800) since December and @VerizonSupport @Verizon has scammed me. This is not how you treat a loyal long-time customer. I no longer can afford to spend hours chatting or on the phone to go in circles with broken promises.

[Bryan Lima @BryanLima]

@VerizonSupport @VerizonSupport

[Bryan Lima @BryanLima]

@VerizonSupport Ok, I contacted you all and did what you said. The last contact was on 9/12 and you promised the credit once again. I checked my current and figure bill and no credit in sight. Please advise!

[Bryan Lima @BryanLima]

Happy National Dog Day! 🐕

#nationaldogday #happynationaldogday

[Bryan Lima @BryanLima]

Been trying to get my trade in credit ($800) since December and @VerizonSupport @Verizon has scammed me. This is not how you treat a loyal long-time customer. I no longer can afford to spend hours chatting or on the phone to go in circles with broken promises.

[Bryan Lima @BryanLima]

@VerizonSupport Just look at all the notes/cases on my account along with the screenshots I provided. There is no reason to speak any further. Just issue me my credit as originally promised when I upgraded my son’s phone. I’m sure Mr. Vestberg would not approve of this service. @VerizonSupport

[Bryan Lima @BryanLima]

@VerizonSupport @Verizon And another from a follow up I did on March 8th @VerizonSupport @Verizon . I’m not sure what else you need to issue my trade credit.

[Bryan Lima @BryanLima]

@VerizonSupport Here’s another confirmation from February. A lie once again! How can @Verizon @VerizonSupport do this to a loyal customer? It’s sad and disappointing to say the least.

[Bryan Lima @BryanLima]

@VerizonSupport If you decide to do the right thing, please let me know @VerizonSupport , but again, I will not spend another minute going through all the details for the 10th time.

[Bryan Lima @BryanLima]

@VerizonSupport I will not DM you and I will not go through another 2 hour chat or call to be given an empty promise of the $800 I am due. I will write this off as a scam and move on. I can’t promise my loyalty moving forward. So disappointing!

[Bryan Lima @BryanLima]

@VerizonSupport I don’t have every conversation screenshotted, but here are just a couple different occasions where I was promised the credit. Now you opt me out of chatting with you?

[Bryan Lima @BryanLima]

@VerizonSupport

[Bryan Lima @BryanLima]

@VerizonSupport

[Bryan Lima @BryanLima]

Please just give me my credit as promised on multiple occasions. This should not be this difficult and I should not have to follow up multiple times. Jeez! Somebody please make this right. I am very disappointed at this point.

[Bryan Lima @BryanLima]

@verizon @VerizonSupport reps are so frustrating I have to resort to this method as I’m at my wits end. All I want is a credit (as Verizon is liable to provide) for my trade in. This is not how you treat a loyal customer. I’m not calling anyone else or visiting a store.