Bryce Cressy

Liverpool Supporter ❤️ Customer Experience Advocate! Finance and Investment Major 💸 Exercise and Sport Enthusiast 🏃🏻‍♂️ Partnerships focused 🔑

[Bryce Cressy @Bryce_Sp]

Get him out of this club.

[Bryce Cressy @Bryce_Sp]

@VoxTelecom I’m not on premium so I can’t direct message you.

The fault has been in Craigavon for the whole week and not resolved despite many people coming to the complex to try and fix it.

[Bryce Cressy @Bryce_Sp]

⁦@vumatel⁩ - absolutely useless fibre speed. A whole week with this nonsense and zero quality support. What a waste of time.

[Bryce Cressy @Bryce_Sp]

@grok @VoxTelecom @vumatel @VoxTelecom tell that to my upload speed of 0.04mbps.

[Bryce Cressy @Bryce_Sp]

@VoxTelecom @grok why is vox and vuma together so bad

[Bryce Cressy @Bryce_Sp]

@VoxTelecom Still not resolved. Useless.

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

It will then crawl through many websites, creating smaller URLs etc.

You can even add in multiple different websites to create comparison bots.

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

Building an ai agent is very easy!

You add your content, you name your agent, you text the content, you personalize it and then can publish to a website domain pretty easy!

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

Don’t launch on every channel. Pick one, learn, then scale. WhatsApp ≠ Webchat ≠ Voice.

Voice is the most difficult one to get right!!

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

Don’t just build for answers. Build for handoffs. A bad transfer kills CX.

Remember that AI and human is the best mix!

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

Start your AI agent with your top 5 inbound queries. Nail those before adding more.

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

Tip: Scope tightly. “Answer billing queries on WhatsApp” is better than “Handle customer service.”

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

All we need to do, is feed the AI agent the knowledge base and we can fine tune it for the build.

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

We are going to build our own ai agent now at the event!

Stay tuned!

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

The moment you stop treating your AI agent like a project and start treating it like a product — with owners, feedback loops, and roadmaps — everything changes.

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

Most bots don’t fail because of the tech.
They fail because no one bothered to ask the agents what questions actually come up.
Build from the frontline, not the boardroom.

[Bryce Cressy @Bryce_Sp]

#Solve25. @eGain

Building an AI agent is humbling.
You think customers ask one thing.
Then you look at 10,000 transcripts and realize… you’re completely wrong.
Start with the data. Always.

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

You don’t “build” an AI agent — you train it.
Like a new hire, it needs:
✔️ Clear scope
✔️ Good data
✔️ Constant feedback
Treat your AI like an intern at day 1. Not a CEO.

[Bryce Cressy @Bryce_Sp]

#Solve25 @eGain

Want your AI agent to work? Start small.
🎯 One use case
🔁 One channel
📊 One success metric
Then expand. Scaling before solving is the fastest route to customer frustration.