Sephi Bergerson

Photographer, Author and Speaker based in India | Corporate Reportage | Documentary | iPhone | #NFT

[Sephi Bergerson @BSephi]

I'm Sephi Bergerson, an Israeli photographer based in India since 2002. Let me tell you a bit about me in this ongoing thread :)

“I was always working steady
But I never called it art” - Leonard Cohen

[Sephi Bergerson @BSephi]

Congratulations, you win. Your customer won’t be getting the refund he rightfully deserves, even though it would have been the correct thing to do. You’ve successfully dragged this out to the point where I give up—because it’s simply not worth the time and effort. Well done!

[Swiggy Cares @SwiggyCares]

@BSephi Our main responsibility is to guarantee that our customers get the meals they want from their selected restaurants, delivered straight to their homes. The responsibility for food preparation rests entirely with the restaurant. We appreciate (cont) https://t.co/qgkGnkR8hI

[Sephi Bergerson @BSephi]

And what happens when your customers do not "get the meal they want"? I have reported and shared photos of wrong items delivered to me. This is undisputed. Is this also something that I need to follow up on with the restaurant?

[Swiggy Cares @SwiggyCares]

@BSephi Our main responsibility is to guarantee that our customers get the meals they want from their selected restaurants, delivered straight to their homes. The responsibility for food preparation rests entirely with the restaurant. We appreciate (cont) https://t.co/qgkGnkR8hI

[Sephi Bergerson @BSephi]

It appears that delaying responses and shifting accountability are tactics to avoid processing a rightful refund. Your response, stating that you are “only responsible for the delivery,” reinforces this impression. Such an approach is both disappointing and unprofessional.

[Swiggy Cares @SwiggyCares]

@BSephi Our main responsibility is to guarantee that our customers get the meals they want from their selected restaurants, delivered straight to their homes. The responsibility for food preparation rests entirely with the restaurant. We appreciate (cont) https://t.co/qgkGnkR8hI

[Sephi Bergerson @BSephi]

This is what happened to the order YOU delivered an hour and ten minutes after placing it, with wrong items and completely cold and inedible! Thank you

[Swiggy Cares @SwiggyCares]

@BSephi Our main responsibility is to guarantee that our customers get the meals they want from their selected restaurants, delivered straight to their homes. The responsibility for food preparation rests entirely with the restaurant. We appreciate (cont) https://t.co/qgkGnkR8hI

[Sephi Bergerson @BSephi]

@SwiggyCares Excuse me, but are you retracting this as well and taking a new "it's not our fault" approach?

[Sephi Bergerson @BSephi]

Sorry about the rant @Swiggy but your customer care is pathetic! What do I still need to do in order to get a response from you? How much more time do I need to spend for a refund?? Request number is 24128003 Order #199293582328811 #fail #CustomerServiceFail

[Sephi Bergerson @BSephi]

@SwiggyCares Does this fall under your responsibility?? And what do I do when I receive a wrong item?

[Sephi Bergerson @BSephi]

@SwiggyCares I can understand that you are basically telling me to f*** off! Please share a way to escalate this! Your email addresses accept mails but do not respond!

[Sephi Bergerson @BSephi]

@SwiggyCares Last I checked it doesn't take an hour and 10 minutes to drive from Calangute to Mapusa!!

[Sephi Bergerson @BSephi]

@SwiggyCares So delivery after one hour and ten minutes is NOT your responsibility? Wrong items delivered I need to write to the restaurant? Who manages your customer care? Is this a joke?

[Sephi Bergerson @BSephi]

@SwiggyCares Why don't we start with your so called customer care replying to emails within 24 hour like YOU promise to do? I can't believe you wrote what you did!

[Sephi Bergerson @BSephi]

WOW! Why do you even have the option of customer care then? Just tell your customers to manage on their own! #fail #CustomerServiceFail

[Swiggy Cares @SwiggyCares]

@BSephi We get your perspective. However, we'd like you to know that food is a prerogative of the restaurant and you are always welcome to take this up with them. Rest assured your feedback will be shared with the team.

^Taha

[Sephi Bergerson @BSephi]

@SwiggyCares You have already agreed to refund Rs500!! Why are you making me run after you and trying to roll the responsibility to someone else?

[Sephi Bergerson @BSephi]

@SwiggyCares There is a huge difference between intent and impact! When you say you will reply an email within 24 hours but you ignore it for days it means you don't do your job. I've been sending repeated follow ups!

[Sephi Bergerson @BSephi]

Request number is 24128003 Order #199293582328811

[Sephi Bergerson @BSephi]

Designing a new html email template with @beefreeio today. I've been working on email marketing for a few days now but it seems that new regulations make mass mailing a lot more complicated, unless people opted in. I still want my promotional emails to look good.

[Wonderful Machine @wonderflmachine]

We take our hats off to these hard workers (but they should definitely keep theirs on!) 👷
.
📸 Sephi Bergerson //@BSephi
📌 Assagao, India
.
#IndustrialPhotography #PortraitPhotography #SafetyFirst

[Time Traveler @TimeTravelWalls]

"Stony surfaces whisper eons of secrets."

Download this exclusive Time Traveler wallpaper in 4K. Thanks in advance for the follow and like 👍

[Sephi Bergerson @BSephi]

A small photo shoot in Arambol yesterday. Shooting with the amazing Roshnee for @zikger