Steve Buckingham

[Steve Buckingham @BuckoS111]

@hillarysblinds shameful advising day before installation, having waited 5 months, that shutters have been lost. Looking thru feed it seems you are continually not offering any level of customer service? How come u can call me on a bank holiday, but we can’t contact you?

[Steve Buckingham @BuckoS111]

@British_Airways how can u take a deposit on a holiday booking online and then say issue with booking - asking us to call and line is permanently engaged? I see you have system outages - yet you can still take deposits? Shocking customer service?

[Steve Buckingham @BuckoS111]

@EnglandRugby I’m nit sure you should still be advertising: 10 days since order and no dispatch yet? All items shown as next day delivery! No response to follow up emails! Store nowhere near Ford quality!

[Steve Buckingham @BuckoS111]

@luxwatchrepairs any chance you could do courtesy of replying to last 4 emails or actually calling back on phone service?

[Steve Buckingham @BuckoS111]

@BarclaysUKHelp Just give us access to decision makers - u force us from branch to app to phone & those channels contradict each other - service is non existent - & keep offering to make a complaint is not a solution - it gives you 8 weeks to deal & you missed 3 deadlines

[Steve Buckingham @BuckoS111]

@BarclaysUK so live chat says call - so I call - phone message says service shut - try direct call from app - message says we now deal in live chat? Is customer service now a thing of the past for Barclays - no branch access, no phone access, bad live chat? I just want my money!!

[Steve Buckingham @BuckoS111]

@British_Airways 7 DMs unanswered - five tweets unanswered - 7 hours on phone ananswered - Emails taking up to 14 days to reply? What kind of customer service is this? Uphold your side of the contract please! Someone pls get back to me!

[Steve Buckingham @BuckoS111]

@British_Airways another day passes without a response to DM’s - that’s four days now - why request people submit by DM if you then ignore? Painfully bad customer service …

[Steve Buckingham @BuckoS111]

@British_Airways Day 3 of waiting for a reply - frustration turning to anger - how much have you taken in furlough payments - you obviously have a massive need for staff in customer service centres? If I was a shareholder would I get a reply? You obvs don’t care about customers?

[Steve Buckingham @BuckoS111]

@British_Airways Are u really suggesting that since supplying info by DM at 103pm yesterday that no agent has had chance to review the urgent query? How about you refund my future travel voucher due to your inability to deal with customer demand? Fair? Or you could just respond?

[Steve Buckingham @BuckoS111]

@British_Airways 24 hours of waiting for a reply to DM’s, no response to tweets, phones ring out after hours waiting - how are we meant to communicate? Where shall I direct the carrier pigeon? Just pleas respond ……

[Steve Buckingham @BuckoS111]

@British_Airways - how long are people waiting for replies? now we can travel again any chance of manning the phones and accepting calls? It’s our money we now want to spend that you’ve had over a year propping up your balance sheet? Poor customer service!

[Steve Buckingham @BuckoS111]

@British_Airways - how long are people waiting for replies? now we can travel again any chance of manning the phones and accepting calls? It’s our money we now want to spend that you’ve had over a year propping up your balance sheet? Poor customer service!

[Steve Buckingham @BuckoS111]

@British_Airways Assuming that they’ve managed to use a voucher to pay for their flight / holiday? Given BA’s customer service this week I very much doubt it!

[Steve Buckingham @BuckoS111]

@British_Airways Nearly 24 hours since last contact despite 3 DM’s? You’re clearly not meeting your advertising strap line claim? If you didn’t have my money I’d not use BA again! Shocking customer service!

[Steve Buckingham @BuckoS111]

@British_Airways over a week since booking flights and requesting refund against voucher - not even an acknowledgment email? You want us to fly again but make it so difficult to get voucher payment refund? What happened to customer service? Try getting some service centre staff?

[Steve Buckingham @BuckoS111]

@British_Airways So a day with DM messages yesterday, all detail supplied and today you ignore me again - seriously BA how do@you expect people to have any confidence when you make it so difficult to correspond? You take the money quick enough….. try giving it back when you should?

[Steve Buckingham @BuckoS111]

@British_Airways I git the voucher in 2020 - I booked flights for last week and as stated paid in full on a credit card and submitted request for refund - since then nothing……

[Steve Buckingham @BuckoS111]

@SimonCalder may be worth telling your followers that Malta require original NHS letter - they are NOT accepting NHS App or Download! Several angry people being declined travel this morning at LHR T2!

[Emirates @emirates]

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