BuddyNS Support

Support channel for @BuddyNS. Subscribe @BuddyNS for announcements, mention @BuddyNSSupport for inquiries. We speak 🇬🇧, 🇪🇸, 🇩🇪 and 🇮🇹.

[BuddyNS Support @BuddyNSsupport]

@Jackobli @letsencrypt We don't delay. We collect all update tasks and prioritize them based on your payment status and other factors. The time range to publish you can expect is listed under "Sync time" on https://t.co/oD1GXVlXrg

[BuddyNS Support @BuddyNSsupport]

@paulpref May occur when delegation servers are congested. Try a minute later and it'll work.

[BuddyNS Support @BuddyNSsupport]

@juanjobnt Only as long as BuddyNS can reach the old address for AXFR. In most cases, you need to delete and re-add the zone on BuddyNS with the new IP address. Shouldn't happen often; otherwise see https://t.co/VFq6FcWBXy

[BuddyNS Support @BuddyNSsupport]

@PGregg @EricLoyd @BuddyNS Mostly correct, and we recommend puck too :) As a word of notice: many resolvers pick which NS to ask based on prior response times, which causes load not to be equally distributed among your NS servers. Some more help at https://t.co/LefPApqQ7m

[BuddyNS Support @BuddyNSsupport]

@PGregg @BuddyNS @EricLoyd We count aggregates per-account on edge nodes in real-time, as each query comes in. Users who pay for GeoStats also have per-zone traffic metrics, which require moving around much more data. Done ex-post, manual log analysis is required, as explained in the FAQ.

[BuddyNS Support @BuddyNSsupport]

@anths Please contact us via private support and provide your account's address, so we can look into what's preventing delivery.

[BuddyNS Support @BuddyNSsupport]

@KeybaseIO Verifying myself: I am buddyns on https://t.co/eACgtcNKpn. 6frnuvGx7n_JBY_FCjJuF7CfO4emon3o6Wup / https://t.co/ei6ZpGmFqL

[BuddyNS Support @BuddyNSsupport]

@FrankFshagan You find a guide to our API with "curl" examples @ https://t.co/mfaEd0miHi and an interactive OpenAPI guide with JSON examples @ https://t.co/OcP9gsAnbb . No official DA plug-in at the moment. May I ask you your reason to drop cPanel? Thanks!

[BuddyNS Support @BuddyNSsupport]

@fulligin We are :) Log into your BuddyBoard for details, or check these out: https://t.co/LNK0mn2TIB
https://t.co/97mETufegH

[BuddyNS Support @BuddyNSsupport]

@retsamtsop @dnsflagday kills support for abnormal implementations of some EDNS responses. BuddyNS (and others) reject EDNS altogether, so resolvers are fine. ISC's tool tests support for EDNS commands, so its result is misleading for @dnsflagday .

[BuddyNS Support @BuddyNSsupport]

@retsamtsop @dnsflagday kills support for abnormal implementations of some EDNS responses. BuddyNS (and others) reject EDNS altogether, so resolvers are fine. ISC's tool tests support for EDNS commands, so its result is misleading for @dnsflagday .

[BuddyNS Support @BuddyNSsupport]

@jneno @BuddyNS No trace of outage in our monitoring systems. How did you test?

[BuddyNS Support @BuddyNSsupport]

Hey Jeff! Your ticket's now been replied to. Apologies for the short delay, we just switched ticketing backend and your request slipped. Cheers

[BuddyNS Support @BuddyNSsupport]

@swimmboy Thanks for the notice, Jeff. Your request was escalated. You will be contacted soon.

[BuddyNS Support @BuddyNSsupport]

@atibanashville Hi Atiba! All the details can be checked in the BuddyBoard under 'Zones' tab : https://t.co/3lqrZ3EmZA

[BuddyNS Support @BuddyNSsupport]

@TaylorStewart89 You can't, but you can tell your firewall to redirect reqs on 53 from our transfer addresses to your custom local port.

[BuddyNS Support @BuddyNSsupport]

@ilovehp https://t.co/oWACq6EXOg

[BuddyNS @BuddyNS]

Our API was partially unavailable from 1:30 to 6AM UTC today due to an issue with our caching system. BuddyBoard affected too.

[BuddyNS Support @BuddyNSsupport]

@dploeger_it Allow-update is independent from allow-transfer. Submit your complete BIND configuration to our support for further help.

[BuddyNS Support @BuddyNSsupport]

@DBuerer Works fine! Try a traceroute

[BuddyNS Support @BuddyNSsupport]

@matrixway Go ahead :) We don't test all combinations of distributions, OS, and cPanel version, but cPanel 68/Linux is supported.

[BuddyNS Support @BuddyNSsupport]

@BastienChong @BuddyNS We did reply via e-mail, and reached over via SMS when we suspected you weren't receiving :) Please use @BuddyNSsupport for support. Thanks!