Katelyn Carpenter

[Katelyn Carpenter @BuffaloKatelyn]

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[Katelyn Carpenter @BuffaloKatelyn]

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[Katelyn Carpenter @BuffaloKatelyn]

@SouthwestAir They will be reaching out. Thank you Ana.

[Katelyn Carpenter @BuffaloKatelyn]

“Dogs are not family” said Sunshine the flight attendant. We have learned two things, “Sunshine” is not so shiny and to #NEVERflySouthWestAirlines A not so Merry Christmas for them. @SouthwestAir

[Katelyn Carpenter @BuffaloKatelyn]

@SouthwestAir Thank you for the timely response, but an automated message with no help or solution makes @SouthwestAir look even worse. You pride yourselves on costumer service yet you offer no solution and no apology. Hire employees who care about the passengers..#HowSouthWestRuinedChristmas

[Katelyn Carpenter @BuffaloKatelyn]

if they needed their bags down. They have to feed and change the baby, all of which items to do so (bottle, milk and diapers) are in the bag above. The flight attendant continues to talk bad against passengers who brought their dog. @SouthwestAir

[Katelyn Carpenter @BuffaloKatelyn]

@SouthwestAir #HowSouthWestRuinedChristmas My sister was traveling with her husband and 9 month old baby when their flight attendant named Sunshine was rude and would not let them take down their bags in the first row after reaching altitude. She said she would not help them