@anthrocon you should really work on your shuttle services on the north shore and station square. And the GPS map is highly unreliable for those routes.
I also had a driver on the orange route jsut completely pass me by even though I could clearly see there was room on the bus.
@PapaJohns a centralized call center is really not the way to go. It's so much better to talk to someone at the actual store to solve and issue instead of through a third party.
Not good customer service. Work on it.