CapCut Support

CapCut global customer support team, focusing on providing professional technical support and troubleshooting services for CapCut users worldwide.

[CapCut Support @Capcut_CS]

🔥 Your Voice, Our Priority 🔥
Hi creators! We're CapCut Support team! we're here to unblock your creativity.

✨ Quick Help Zone ✨
Q: "Pro paid but features locked? Log-in failed?"
→ DM us your UID! We'll fix it ASAP ⏱️
Q: "Having questions or suggestions while using the features?"
→ Leave a message here or contact our official customer service channels below 👇

🚀 Official Customer Service Channels🚀
For fastest help:
1️⃣ DM @Capcut_CS (CapCut Support)
2️⃣ Email: [email protected] (24/7)
3️⃣ Feedback: you could always go to "Help -> Feedback" to report your problem and provide relevant screenshots or videos.

We're happy to hear from you! Wish you a pleasant editing journey~❤️

[CapCut Support @Capcut_CS]

@Mantak_Ne @capcutapp Hi, sorry to hear that. Could you please share your UID with us so we can further investigate this issue for you? Sorry for the inconvenience caused, and thank you in advance! 🙏

[CapCut Support @Capcut_CS]

@niketexplains @Cia0_exe @capcutapp @renataro9 CapCut Pad is not yet available in your country or region. Stay tuned!

[CapCut Support @Capcut_CS]

@Cia0_exe @capcutapp @renataro9 Hi! Sorry for the trouble caused. Just to check — are you trying to download it on a tablet device? This version is specifically for tablets. If yes, could you please share the tablet model you’re using so we can help check further? Thank you!

[CapCut Support @Capcut_CS]

@Promiseify94967 @capcutapp Hi, we have received your feedback, we're sorry to hear that you're experiencing issues with your subscription.
Would you mind sharing more information of your subscription details with us via DM please? We will contact the internal team check on it.Sorry for the inconvenience

[CapCut Support @Capcut_CS]

@valenciajocindy @capcutapp @GeminiApp Hi there, we apologize for the inconvenience caused. Could you please let us know the email that you used to contact us via DM, so I could flag your case to our internal team to prioritize on your case.
We appreciate your understanding while we improve your CapCut experience.

[CapCut Support @Capcut_CS]

@Zoe_iibb @capcutapp @GeminiApp 您好，非常抱歉给您带来不好的体验，也感谢您的反馈。关于 CapCut 桌面端及更新问题，我们已认真记录并高度重视。

方便的话，能否请您简单说明具体不满意的点或使用场景已���提供您的UID？我们会进一步帮您反馈给产品团队优化。

再次感谢您的理解与支持。

[CapCut Support @Capcut_CS]

@Kyuorsomethin @capcutapp Hi, sorry to hear about this experience. To help us investigate further, could you please share your CapCut UID with us via DM? We’ll look into this for you as soon as possible. Thank you!

[CapCut Support @Capcut_CS]

@weRmedia @grok @heydin_ai @BushcraftVn @dreamina_ai We’re very sorry for the bad experience. Would you mind sharing your UID so I can escalate this to our internal team for refund review? We sincerely apologize for the inconvenience caused.

[CapCut Support @Capcut_CS]

@_madebyerica @capcutapp Hi, we’ve received your feedback and apologize for the inconvenience. Please provide:

1. Payment method
2. UID
3. Payment screenshot
4. Country/region
5. Email linked to your account

Our team will follow up on your case ASAP. Thank you for your patience and understanding!

[CapCut Support @Capcut_CS]

@Xmediaca @capcutapp Hi, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment.
Would you mind sharing more information of your payment details with us via DM please? We will contact the internal team to check on your case and give you feedback ASAP

[CapCut Support @Capcut_CS]

@Metalady007 @capcutapp Dear user, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment.
Would you mind sharing more information of your payment details with us via DM please? We will contact the internal team to prioritize your case, thank you

[CapCut Support @Capcut_CS]

@Galtun14 @capcutapp Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

[CapCut Support @Capcut_CS]

@favour16565 @capcutapp Dear user, we have received your feedback, and we're sorry to hear that you're experiencing issues with your credit.
Would you mind sharing more information of your credit usage details with us via DM please? We will contact the internal team to check and give you feedback ASAP.

[CapCut Support @Capcut_CS]

@dvassallo Dear user, we are the CapCut support team and we have received your feedback. Do you mind checking your DM where we can discuss more about your inquiry please? Thank you very much!

[CapCut Support @Capcut_CS]

@Xmediaca @capcutapp Hi, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment.
Would you mind sharing more information of your payment details with us via DM please?

[CapCut Support @Capcut_CS]

@Vaclav3 @capcutapp Hi, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment.
Would you mind sharing more information of your payment details with us via DM please? We will have the internal team to check on your case.

[CapCut Support @Capcut_CS]

@Becky_lunevan @capcutapp Dear user, we have received your feedback, and we're sorry to hear that you're experiencing issues with your payment.
Would you mind sharing more info of your payment details with us via DM please? We will contact the internal team to check and give you feedback ASAP.

[CapCut Support @Capcut_CS]

@MobilityR4843 @capcutapp @D_studioproject Dear user, we have received your feedback. We will contact you via DM. Thank you for your patience.

[CapCut Support @Capcut_CS]

@sibghat382 @dreamina_ai Hi, we sincerely apologize for the inconvenience caused. We would like to know: Which channel you use to contact us, and what specific issue are you currently facing? Please kindly provide your UID or email address so we can assist you further. Thank you for your understanding!

[CapCut Support @Capcut_CS]

@FortisetLiberNL @capcutapp Hello, we’ve noticed your feedback about the generated video being shorter than the duration you set. To help us investigate further, could you please provide your UID, approximate generation time, or the specific content where the issue occurred? Thank you for your support!