Carly Austin

CK 💙

[Carly Austin @CarlyAust]

@FlooringShow Will the weekend still go ahead as planned given the date of the queens funeral and being an unofficial bank holiday on mon 19th?

[Carly Austin @CarlyAust]

@thameswater We have no water in IG10, any time estimate on when this will be looked into??

[Carly Austin @CarlyAust]

@GMB I’m working full time but have pulled my son out of nursery due to the rise in cases. I’m not sure why the schools shut due to the dangers of the virus but nurseries are still open. I’m still paying in full or I lose his place indefinitely.

[Carly Austin @CarlyAust]

@hitRECordJoe Take The Fucking Epidural! 🤣

[Carly Austin @CarlyAust]

@OfficeShoes I’ve had responses from your team but nothing resolved. Still missing my shoes and have had my money taken but no answers?? 5 working days have now been and gone. It would be good if someone could do something?! #badcustomerservice

[Carly Austin @CarlyAust]

@OfficeShoes Trying to get a response to my email after a pair of my shoes have been stolen from my order and box arrived battered after paying premium delivery... Will I ever get a response?!

[Carly Austin @CarlyAust]

Helicopter circling over Loughton, any idea why?? It’s so loud! #loughton #helicopter

[Carly Austin @CarlyAust]

@DHSCgovuk why is the UK the only country in the world not providing recovered rates??

[Carly Austin @CarlyAust]

#AskDrH Do you think pregnant women in 3rd trimester such as myself should be included as priority with supermarkets so we have access to home deliveries too? Have been trying to book a slot for over 2 wks without luck and https://t.co/sUvKb8Rygp website says we are out of scope?

[Carly Austin @CarlyAust]

@sainsburys @Tesco @marksandspencer @asda @waitrose @LidlGB @AldiUK Shut your doors and only offer collection and delivery service! Pump the extra money you’re receiving in getting this running and stop people Q’ing in the 100’s spreading the virus & causing shortages! #savetheUK

[Carly Austin @CarlyAust]

@British_Airways I have sent a DM. I look forward to a response!

[Carly Austin @CarlyAust]

@BBCWatchdog Please Read regarding @British_Airways

[Carly Austin @CarlyAust]

@British_Airways Some more #terriblecustomerservice from #britishairways after waiting for almost a month for a response! No way they could pass the request on internally, and of course no calls are recorded although when you ring BA, it’s the first message you receive.

[Carly Austin @CarlyAust]

@British_Airways ‘Remain passionate about the service they give’; Yet have no qualms in ignoring customers that have bought 1st class flights for wks, & then kicking them to the curb with emails like this! Once #BA have your money there’s no going back, even if it’s their fault!!

[Carly Austin @CarlyAust]

@British_Airways Some more #terriblecustomerservice from #britishairways after waiting for almost a month for a response! No way they could pass the request on internally, and of course no calls are recorded although when you ring BA, it’s the first message you receive.

[Carly Austin @CarlyAust]

@BritishAirwSUCK @britishairways @British_Airways @CEDRConsumerADR Thanks, I’ve tried. Still no response. It’s now 3 weeks later!!

[Carly Austin @CarlyAust]

@britishairways Can somebody get back to me that makes some sense and confirm my refund? I am 5 months pregnant and do not have the time to deal with this level of stress because of a lack of communication / knowledge between your customer service teams. This is disgusting!!!

[Carly Austin @CarlyAust]

@doneast86 @British_Airways @doneast86 😂😂😂😂😂😂😂

[Carly Austin @CarlyAust]

@British_Airways Are your UK reps explaining the refund process to your outsourced teams?? As they do not seem to understand how to deal with refund issues! Particularly with flights that have had time changes out of your customers control! Will anyone get back to me on this?

[Carly Austin @CarlyAust]

@British_Airways can you get back to me please?It says you are available 24 hours a day, 7 days a week, but your customer service takes 11 days to call me back when they said it would be 10 mins?! & told me I’m no longer allowed my refund because YOU changed my flight time! #ba

[Carly Austin @CarlyAust]

@Flight_Refunds Does this happen with BA flights regularly??? Are their customers promised refunds that never happen? #britishairways #poorcustomerservice #brokenpromises #lies

[Carly Austin @CarlyAust]

#britishairways #customerservice #needanswers

[Carly Austin @CarlyAust]

@British_Airways Are your UK reps explaining the refund process to your outsourced teams?? As they do not seem to understand how to deal with refund issues! Particularly with flights that have had time changes out of your customers control! Will anyone get back to me on this?