Caroline Russell

[Caroline Russell @CaroRussell75]

@ShowcaseCinemas there is a problem with your website not allowing Insider points to be used as part payment. Tried multiple browsers, deleted cookies etc but does not work!

[Caroline Russell @CaroRussell75]

@ShowcaseCinemas @sighrebecca I have the same issue, tried different browsers and deleting cookies - it's a problem with your website.

[Caroline Russell @CaroRussell75]

Hi @RoyalMailHelp, I've had 2 parcels sitting at your Gatwick depot for over a week now. Are they still likely to be delivered or are they lost? I have already sent a DM thanks.

[Caroline Russell @CaroRussell75]

@Hermesparcels I have a parcel due for delivery today/tomorrow that has the correct address but wrong postcode. I have tried to contact the sender. Is there anything you can do to help?

[Caroline Russell @CaroRussell75]

@Hermesparcels can you follow me please so I can DM you about a parcel I should have had last Wednesday

[Caroline Russell @CaroRussell75]

@ZARA_Care why email me twice saying you will process my refund within 24-48 hours, then not do it, then when I contact you, tell me I have to wait 10 to 14 days for a refund for items you clearly have received back from me??

[Caroline Russell @CaroRussell75]

@TopshopHelp can you confirm if I can use Royal Mail for online returns? The link from your pinned tweet says it's not currently an option but the return portal says it is and allows you to generate a Royal Mail label...

[Caroline Russell @CaroRussell75]

@One4allGiftUK just tried to use a card online at H&M. Does not work! Followed instructions on your site and was under £40. I have emailed you as well!

[Caroline Russell @CaroRussell75]

@GlossyboxUK_CS 2 live chats, 13 messages through website asking to be refunded for September box never received. Told on 3 occasions I have been 'successfully refunded', I haven't and have sent screenshots to prove it. Now had to raise a dispute through PayPal. Please sort it!!

[Caroline Russell @CaroRussell75]

@ASOS_HeretoHelp can someone please update me on the problem I raised on Monday. It was supposed to have been escalated but I haven't heard anything since....

[Caroline Russell @CaroRussell75]

@ASOS_HeretoHelp sent a DM 2 days ago about a missing order and still no response. Can you get in touch please?

[Caroline Russell @CaroRussell75]

@Hoseasons contacted you through website over 1 week ago re cancelling a booking and no response or acknowledgement. Payment balance due to be taken out in 4 days time...

[Caroline Russell @CaroRussell75]

@amy_dalrymple @S_D_W_G All looking fabulous!! Sorry I missed it!!

[Caroline Russell @CaroRussell75]

@S_D_W_G stand set up and ready to go #AlzScot18

[Caroline Russell @CaroRussell75]

Good luck @S_D_W_G and @NDCAN_Scotland today at #DAW2017