mark

[mark @castingcrownsuk]

@TK_Helpgroup @TurkishAirlines I had two approved medical bags & a sleep apnea machine, not the seven bags you claimed! Your team should know better than to penalise someone for their disability needs. #AirlineFail #DisabilityRights”

[mark @castingcrownsuk]

@TK_HelpDesk Yh yh heard it all before.

[mark @castingcrownsuk]

Here’s tweet number 2 for you:

"Days have passed, and @TurkishAirlines @TK_HelpDesk is still ignoring my complaint. Refund my change fee for £355—passengers deserve fair treatment!" #ShameOnYou #Unacceptable

[mark @castingcrownsuk]

Lost my phone/stolen at security, needed the toilet due to my disability, and @TurkishAirlines @TK_HelpDesk refused to help. Instead, I was charged £355 to rebook my flight. Is this how you treat disabled customers?" #ShockingTreatment #AccessibilityMatters

[mark @castingcrownsuk]

Had to pay £355 to rebook because @TurkishAirlines staff wouldn't accommodate my essential disability needs.@TK_HelpDesk Ignored my rights under the Equality Act and offered zero support." #DisabilityJustice #UnfairFees

[mark @castingcrownsuk]

@TK_HelpDesk had to pay £355 to rebook because @TurkishAirlines staff wouldn't accommodate my essential disability needs. Ignored my rights under the Equality Act and offered zero support." #DisabilityJustice #UnfairFees

[mark @castingcrownsuk]

Shame on @TurkishAirlines @TK_HelpDesk Stranded at the airport due to poor disability accommodations & forced to pay £365 for rebooking. What happened to caring for passengers?" #AccessibilityFail #DisabilityRights

[mark @castingcrownsuk]

Here’s tweet number 9 for you:

@TurkishAirlines @TK_HelpDesk refusing to reissue my ticket and making me pay £365 to rebook despite being upfront about my disability needs is unacceptable. Refund me now. #DisabilityDiscrimination #CustomerServiceFail

[mark @castingcrownsuk]

@TK_HelpDesk lost my phone at security, needed the toilet due to my disability, and @TurkishAirlines refused to help. Instead, I was charged £365 to rebook my flight. Is this how you treat disabled customers?" #ShockingTreatment #AccessibilityMatters

[mark @castingcrownsuk]

@TurkishAirlines @TK_HelpDesk
left me stranded, dismissed my disability ID, and charged me £355 to get home. Being disabled isn’t a choice, but being compassionate is—get it together, @TurkishAirlines!" #AccessibilityFail #ShamefulService

[mark @castingcrownsuk]

@TK_HelpDesk Travelling as a disabled person shouldn’t mean extra costs! But @TurkishAirlines made me pay £355 to rebook after failing to accommodate my needs. This has to stop!" #EqualityAct #RefundMeNow

[mark @castingcrownsuk]

@TK_HelpDesk @TurkishAirlines After losing my phone and needing to urgently use the bathroom due to my disability, your staff dismissed me and refused to listen. No help, no understanding. This is unacceptable treatment! #DisabilityRights #AirlineFail”

[mark @castingcrownsuk]

@TurkishAirlines I’m shocked at the lack of support for passengers with disabilities!After my phone was stolen&I faced disability-related issues,your staff showed zero empathy and left me https://t.co/pHU4oAdsfJ this how you treat passengers in need #AccessibilityFail

[mark @castingcrownsuk]

@TK_HelpDesk @TurkishAirlines still waiting on resolution. Have messaged you again.

[mark @castingcrownsuk]

@TurkishAirlines @TK_HelpDesk still no resolution

[mark @castingcrownsuk]

@TK_HelpDesk Again with no resolution you mean?

[mark @castingcrownsuk]

@TurkishAirlines @TK_HelpDesk still not resolved. Not a good representation of the company.

[mark @castingcrownsuk]

@TK_HelpDesk here 24/7....

[mark @castingcrownsuk]

@TK_HelpDesk @TurkishAirlines If you expect to breach equality legislation and fail to make reasonable adjustments, don’t think you can get away with it. It’s unacceptable for a global airline to disregard legal obligations. Do better.

[mark @castingcrownsuk]

@TK_HelpDesk customer experience so far has been more than distressing. I've messaged you and need URGENT help.