Catalyst

The World's Most Intuitive Customer Success Platform

[Catalyst @CatalystIO]

#customersuccess ☀️☀️☀️☀️☀️

[Edward Chiu @edwardchiu]

Proud to announce on the heels of our Series A from Accel, Catalyst has just closed another round of funding - a $25M Series B led by Spark Capital. Here’s my blog post on the funding and some exciting things coming in the near future! https://t.co/d4Lwu8p1Qe

#customersuccess

[Catalyst @CatalystIO]

Customer Success is a revenue generator 💰CEOs & CFOs must view investments into people, processes, and technology not as a cost center, but as a lever to enable Net Revenue Retention and Gross Revenue Retention.
Learn more about the 2nd CLG principle:
https://t.co/0cxeZ30aWp

[Catalyst @CatalystIO]

Here are the 3 CLG things you should care about according to Forrester 👇

#1 Customers are/will be your most valuable path to revenue growth.
#2 CLG is a team sport.
#3 CLG requires technology that enables successful business strategy.
https://t.co/CLoFadZi4B

[Catalyst @CatalystIO]

Thank you, Built In NYC for showcasing the impact that our VP of Product, Jon White, is making on the Catalyst Software team!

Read more in the article below — and explore our full list of open roles at Catalyst: https://t.co/0DlXax1O3A

[Catalyst @CatalystIO]

What's your CLG strategy?

Here's a quick breakdown using our GEAR framework 👇

#customersuccess #cuistomerledgrowth #CLG

[Catalyst @CatalystIO]

Sure, you want to put customers first. You want your CS team to drive more revenue. But how do you do it? You need a strong Customer-Led Growth strategy in place! Everything you need to know is in this guide: https://t.co/4Stm6ZOhvC

[Catalyst @CatalystIO]

We are BUZZING!

Catalyst is a #2023BuiltInBest Places to Work winner 🎉

We took 10th place in NYC and 45th nationwide!

We couldn't have made this possible without our incredible teammates and strong culture!

[Catalyst @CatalystIO]

POV: You're visiting your family for the holidays and your siblings decide to make an appearance on your Zoom calls 🙃

#customersuccess #remotework

[Catalyst @CatalystIO]

There is a gender pay gap in customer success compensation. Here’s what the data shows  👀
#1 Women are paid less at almost every level
#2 Women receive lower raises… if they get them at all
#3 Men report more pay fairness than women
Dig into the details: https://t.co/nsyN0lYVdr

[Catalyst @CatalystIO]

How is Customer Success preparing for these economic uncertain times?

Here's an interesting data point from our CS Compensation Report 2022-2023 in collaboration with ThriveNetwork.

Check out the full report here: https://t.co/VEBJDIyZRA

#customersuccess #compensation

[Catalyst @CatalystIO]

The Catalyst State of CS Compensation report is OUT and there are some 🌶️ spicy trends about:

1. The average raise size
2. Compensation evaluation frequency
3. Pay transparency
4. Feelings of pay fairness
5. Employee plans to jump ship

Check it out:https://t.co/17CeVwDfq0

[Catalyst @CatalystIO]

The Customer Success Compensation Report for 2022-2023 is LIVE 🔥

Are you being paid fairly? How do raises work in CS? And what are CS teams doing for 2023?

All that and more... https://t.co/86C3xhLrty

[Catalyst @CatalystIO]

When you play that call back on Gong to see if what you said before you asked "does that make sense?" actually made sense

#customersuccess

[Catalyst @CatalystIO]

POV: it's your favorite customer but you can never get a word in 😂

#customersuccess

[Catalyst @CatalystIO]

That awkward moment when the Onboarding Manager and Customer Success Manager don't know the answer to the customer's question so they wait to see who will break the silence first...😬

#customersuccess

[Catalyst @CatalystIO]

When it's the Wednesday before Thanksgiving and you have back-to-back calls that need followup emails:

[Catalyst @CatalystIO]

Somewhere...out there... There's a person that showed up to a potluck and didn't bring anything. And they'll look like this 😂

[Catalyst @CatalystIO]

When you ask the customer for feedback and they start off with...

👀

#customersuccess #csm #cs

[Catalyst @CatalystIO]

When you were so confident in your answer about a feature but your teammate corrects you on the details:

[Catalyst @CatalystIO]

Five things CS leaders can do *today* to lead through a down market ⬇️ 🚨

https://t.co/X50pEKrvEC

#Recession #DownMarket #CustomerSuccess

[Catalyst @CatalystIO]

Spooooky Halloween everyone! 🎃

What #CustomerSuccess -themed costume will you be wearing this year?

#funny #meme #saas #CSM