Cathy Johnson

[Cathy Johnson @Cathifornia1]

@MJandSpud @ZARA Very rude staff in the store at @westfieldstrat. I expected better.

[Cat Spuddly @MJandSpud]

Appalling customer service @ZARA today. Pair of trousers less than a month old, worn less than 5 times and the seams are falling apart but this is apparently an acceptable item and not refundable, because they don’t know ‘how it was done’. Not a Zara shopper anymore! Trash!

[Cathy Johnson @Cathifornia1]

@AmericanAir Every time I talk to someone they have no updates. They can’t call anyone on my behalf and I’m told to come back for an update in a few hours….and so the cycle repeats

[Cathy Johnson @Cathifornia1]

Another day, another “no update” on my missing bag from @British_Airways and @AmericanAir. Apparently it’s in Burbank, Phoenix and Heathrow all at once. 6 days and counting. Just need to wait another 24 hours for an update…. Or 48 depending on who you speak to. BE BETTER.

[Cathy Johnson @Cathifornia1]

@AmericanAir I’m in the UK and can’t make international calls but I have spent a good amount of time on the chat in your app and nobody has been able to help me

[Cathy Johnson @Cathifornia1]

Today someone offered to send a message to the baggage office… why has it taken 5 days to do this?! Surely that’s step one? @AmericanAir @British_Airways

[Cathy Johnson @Cathifornia1]

Why is it that I’ve been in London for 5 days but my suitcase is still in Phoenix? And why does everyone seem so unwilling to help and neither airline is coordinating with the other? @AmericanAir @British_Airways