Caxton Support

Supporting @CaxtonPayments - Available Monday - Friday 08:00 - 19:00, Saturday - Sunday 09:00 - 17:00.

[Caxton Support @CaxtonSupport]

We work hard to answer all your questions. The fastest response time will be via email where we will get back to you within 24 hours. In the meantime check out our FAQs https://t.co/OXppwnnyAk

[Caxton Support @CaxtonSupport]

@saffrongirl2 for security, I would like to ask for your email but unsure if this is a public tweet or you are messaging in private to Caxton as I am unsure. Can you kindly private message Caxton your email address please to help me locate your query please?

[Caxton Support @CaxtonSupport]

@saffrongirl2 thank you - which email did you send it to?

[Caxton Support @CaxtonSupport]

@saffrongirl2 thank you for getting in touch - can you kindly email us regarding this to help us assist you? Many thanks

[Caxton Support @CaxtonSupport]

@EnlightenM84977 Hello, I am sorry to hear that you are having difficulties with the app. I will be happy to look in to this for you. Can you confirm the device make a model, are you using android or iphone, do you have the most up to date app version on your phone. We look forward to hearing ...

[Caxton Support @CaxtonSupport]

Need a quick and easy answer? Check out our FAQ's page https://t.co/cPUXBOmOOb

[Caxton Support @CaxtonSupport]

@coppackonrisk Thank you for your kind feedback!

[Lee Coppack @coppackonrisk]

How nice it is dealing with @CaxtonSupport. If you can't make the website work, there is a helpful person on the phone.

[Caxton Support @CaxtonSupport]

@JoeeeeS hi there, thank you for contacting Caxton, kindly email us at [email protected] or call us on 03331231812

[Caxton Support @CaxtonSupport]

@pammyd7 Hi Pam, please contact us directly at [email protected] 

I look forward to hearing from you 

Kind regards

[Caxton Support @CaxtonSupport]

@SmunchyMaggot @CaxtonPayments hi Emma, thank you for contacting Caxton 

Kindly email us at  [email protected] and your query will be attended to as soon as possible

Regards

[Caxton Support @CaxtonSupport]

@saffrongirl2 @MartinSLewis @itvMLshow @CaxtonPayments Hello Martin, thank you for your feedback. We are sorry to hear about your experience with our support team, kindly email us at [email protected] and we will get back to you as soon as possible

[Caxton Support @CaxtonSupport]

@ellie28783493 @CaxtonPayments Thank you for your message. In order for me to assist can you please confirm the email associated with your Caxton account, postcode, your DOB and the last four of your long card number. Once I have this information I can start to look into this for you. Thank you.

[Caxton Support @CaxtonSupport]

@RichardB678583 Hi Richard! Not to worry, your balance will remain on your account and be accessible from your new Caxton Card too. The new Card will be sent out automatically at the beginning of the month that your old Card expires.

[Caxton Support @CaxtonSupport]

@Daniell28230045 Good morning Danielle,

Thank you for your patience.

My sincere apologies for the difficulties that you experienced yesterday with your Caxton Card.

We identified an issue that was causing some transactions to decline incorrectly. We have now resolved the issue and transacti...

[Caxton Support @CaxtonSupport]

Normal service has resumed on card transactions. Apologies for the inconvenience caused.

[Caxton Support @CaxtonSupport]

@joannekop Good morning Joanne,
Thank you for your patience.

My sincere apologies for the difficulties that you experienced yesterday with your Caxton Card.

We identified an issue that was causing some transactions to decline incorrectly. We have now resolved the issue and transactions...

[Caxton Support @CaxtonSupport]

@dazzos0 Please do try again after 8pm UK times and then let us know how that goes.

I look forward to hearing from you.

Thank you.

Kind Regards

[Caxton Support @CaxtonSupport]

@dazzos0 Dear Darren,

Thank you for your message.

We sincerely apologise for the inconvenience caused as a result of Caxton.

We are currently experiencing an error within our systems which is resulting in this decline but rest assured that we are aware of the issue and it is current...

[Caxton Support @CaxtonSupport]

@TitansDg Good morning, thank you for getting in contact. Is it possible to email [email protected] so that we can resolve the issue ? We are not aware of any issues with this at the moment. Many thanks, Mia

[Caxton Support @CaxtonSupport]

@GoAngeNI Please email at [email protected]

Many thanks
Obehi

[Caxton Support @CaxtonSupport]

@GoAngeNI Hello Angela,

Please email [email protected]

[Caxton Support @CaxtonSupport]

@GoAngeNI Hello Angela,

Thank you for your message.

We would love to help with your query; however, we have been unable to locate an account associated to this account.

If you could email us from your registered Caxton email that would help. Alternatively, if you do not have access t...