CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE

Customer Experience is our Passion!

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

In 2026, we invite you to add a stronger human touch to your service delivery and transform the way you connect with your customers. Register for our events and let us take care of the

Full details on the upcoming events to be announced.

#CXEvents
#Calendar
#NewYear2026

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

We are just 2 days away from the Strategic CX Masterclass !

📅 19–20 February 2026
📍 Liam Midhothian Boutique Hotel

Secure your seat 👉 https://t.co/O2aHBb7ymb

#CXMasterclass #ContactCentre #CXStrategy

[CICM @CICMGLOBAL]

WE’RE BACK with Africa’s premier CX gathering. 🌍🇿🇦

Join us for the 9th Annual African Customer Experience Conference & Awards under the theme:

🎯Connect & Thrive: The Digital Experience Revolution.

#AnnualAfricanCXConferece
#cx
#africa
#AACXC2026

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

We’re proud to celebrate our CX Personality of the Week,Judith Mupinga, Marketing Manager at Impala Group - @ImpalaTravel, @impalacarrental. 💚

#CXPersonalityOfTheWeek #CXAZ #CustomerExperience #CXLeaders #WomenInCX

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Introducing the Incoming Customer Experience Association of Zimbabwe (CXAZ) Board of Directors (2026–2027).

A new term, renewed vision, and a shared commitment to advancing customer experience excellence across Zimbabwe.

#IncomingBoard
#CustomerServiceExcellence #CXAZ

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

CXAZ convened a Board Induction and Strategy Session led by CXAZ Patron, Lance Mambondiani and Executive Secretary, Rinos Mautsa, accompanied by Timothy Mupotsa and attended by the CXAZ team.

#BoardInduction
#StrategySession
#CXAZ

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Happy new week!

CX doesn’t wear a uniform. It shows up in everyday moments.Customer experience is not limited to offices, systems, or job titles it lives in real interactions where people serve people. But knowledge alone isn’t enough.

#CX
#mondaymotivation
#newweek

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Our doors are officially open, and the CXAZ team is back to delivering impactful customer experience solutions.

Let’s make this a great season of connection, collaboration, and excellence. 💚

Visit us: https://t.co/FPhedcTbxi.

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Happy New Year 2026! ✨ Wishing you a fresh start, new beginnings, and endless possibilities in the coming year! From all of us at CXAZ, may your dreams take flight and your aspirations soar. 🎉🎊

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Merry Christmas from CXAZ!💚🎄

Wishing you a joyous Christmas filled with love, laughter, and all your favorite traditions! May this special time bring you peace, happiness, and cherished moments with loved ones.

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

A heartfelt thank you to our incredible clients and partners.
Your trust, support, and collaboration have made this year truly special. We’re honoured to serve you and look forward to creating even greater customer experiences together in the year ahead.

#ThankYou

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Happy Monday!💚
This week, remember that the last interaction of the year is often the one customers remember most.
Empathy, clarity, and effort matter more than perfection especially during the festive rush.

#MondayMotivation
#HappyHolidays
#CXAZ

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

🟢🎄Holiday Closure Notice

As we wrap up an incredible year, please note that the CXAZ offices will be closed for the festive season from 19 December 2025 to 5 January 2026.

For urgent enquiries, please contact Aquilline or Tim on the numbers provided.

#HappyHolidays
#CXAZ

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Congratulations to TelOne Zimbabwe on the successful launch of the Omni Contact platform! Our Executive Secretary, Rinos Mautsa, joined Allen Chigovera and Abel Kamurungu to celebrate this milestone in customer experience innovation.

#TelOne
#ClientExperience
#ContactCentre

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

This morning, our CXAZ team attended the TelOne Omni Contact Launch, where our Honourable Board Member , Tsungie Manyeza, delivered an insightful address as one of the featured speakers. A proud moment for us as we continue championing excellence in customer experience.

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

We are proud to welcome Tsungie Manyeza, Head of Corporate Communications & Marketing at ZINARA to the CXAZ Board.

Her leadership approach is rooted in aligning vision with business objectives, strengthening stakeholder confidence all while keeping customer value at the centre.

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

We are pleased to welcome Annah Gambe , Head of Customer Experience at FBC Holdings Limited, to the CXAZ Board.

Her leadership, passion for CX excellence, and commitment to service make her a valuable addition to the CXAZ family.

#BoardMember
#CXAZ
#AnnahGambe

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Meet our incoming Southern Region Board Member, Nanzelelo S. L. Ndlovu, Director of Legal Services at the National University of Science and Technology.

Welcome to the CXAZ board, Nanzelelo!

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

We are excited to welcome Nomalanga Ndlovu , Senior Consultant at Outspoken Consultants, to the CXAZ Southern Region Board!

Welcome aboard, Nomalanga! The future of CX is brighter with you on our side. 💚

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

We welcome Sithatshisiwe Khumalo, NSSA Regional Manager Matabeleland, to the Southern Region Board. Her dynamic leadership, deep commitment to service excellence, and passion for customer-centric transformation make her a valuable addition to our leadership.

#NewBoard
#CXAZ