Ceatro Group

Ceatro helps organizations better understand their customers and design/redesign better experiences, services, and products; President @cynthiaewhite

[Ceatro Group @Ceatro]

100% just remembered Ceatro has a Twitter account. Can't even blame the pandemic because it looks like we stopped in Jan. 2018 🙄 ... Can we make a comeback? #corporatetwitterfail

[Ceatro Group @Ceatro]

@ScottKirsner @Greg_Garson A commitment and plan to attract more HQs of mid and lg enterprises so we can sell and work locally

[Ceatro Group @Ceatro]

Our president @cynthiaewhite was recently profiled by @BostonVoyager magazine
https://t.co/p1MLUniggI

[Ceatro Group @Ceatro]

Next week Ceatro's @cynthiaewhite will be speaking to Boston's South End Business Alliance abt SMB customer strategy https://t.co/WmZtu96HWb

[Ceatro Group @Ceatro]

Ceatro's @cynthiaewhite read 20 yrs of her performance reviews - read her article on (not) hearing negative feedback https://t.co/VCE7pvGHI3

[Ceatro Group @Ceatro]

"What Should It Mean When A Company Says It “Understands Customer Needs”?" https://t.co/IHON55vmtr by @Ceatro on @LinkedIn #cx #innovation

[Ceatro Group @Ceatro]

Paid research call about why you chose nursing + which school #nursesrock #rn-to-bsn #adn #nursingstudent #nursing #paidresearch #passiton https://t.co/nZsWfC8Lrj

[Ceatro Group @Ceatro]

Looking for nurses + nursing students: 1hr paid research call. Take this survey to see if you qualify https://t.co/AvtRtQXDRP: #rn #nurses

[Ceatro Group @Ceatro]

Looking for nurses + nursing students: 1hr paid research call. Take this survey to see if you qualify https://t.co/AvtRtQXDRP: #rn #nurses

[Ceatro Group @Ceatro]

What employees do when you aren't watching: Maybe the best customer service video ever https://t.co/vSif2YznuT #cx #CustomerService #csat

[Ceatro Group @Ceatro]

Live customer feedback is the richest insight (+ its free.) Is your company listening? https://t.co/yWKRG2uSIb #cx #csat #innovation #blog

[Ceatro Group @Ceatro]

We are at #challengeHER today in Boston - want to partner w/a 100% women-owned small business? That's us! #sba #wipp #amexopen #we_bos

[Ceatro Group @Ceatro]

Can you help improve your fellow citizen's day? @cityofboston +@itsmaeril created this PSA to help w/Islamophobic harrassment #bekind

[Ceatro Group @Ceatro]

Please @WSJ,@DowJones and @DowJonesSupport hire us!!! #irony #cx #customersat #delivery #113days https://t.co/RD6wiuMDP0

[Cynthia White @cynthiaewhite]

113 days, 17 calls, & 22 emails my @WSJ made it to my new apt, 3 blocks away. If only there was a CX consultant who could help ... #irony

[Ceatro Group @Ceatro]

Refreshingly honest report by @united abt their assault of a customer https://t.co/wqqqbjvUeA #cx #customerservice #airline

[Ceatro Group @Ceatro]

Simplify your customer experience to retain more customers and grow https://t.co/XelHGfiiuK #cx #customerexperience #chaos

[Ceatro Group @Ceatro]

How did @united 's planned 'overbooked' process go so wrong? Did they plan for customer upset but not resistance? #cx #assault #badcxforall

[Ceatro Group @Ceatro]

Our president, Cynthia White, will be the speaker tonite at the New England Market Research Associations Spring... https://t.co/QfvYZz5hHG

[Cynthia White @cynthiaewhite]

I'm excited to be the speaker tonite at the Market Research Assoc. (@NE_MRA) meeting in Boston -see the topic here https://t.co/LRGM3mew0R

[Ceatro Group @Ceatro]

@MassMonopoly @amotylszary We must have drinks soon! Let me argue why customer (not user) research is paramount over tequila + melted cheese

[Ceatro Group @Ceatro]

@pegoode she's so cute!