Follow @venkyvijay | CEO.cx is the newest title @Virtuos. It reinforces that it's the CEO who brings Customer Experience culture in the organisation. #CX#CRM
#CRM RFPs often lack the necessary information needed for vendors to respond successfully. This infographic identifies nine steps that application leaders supporting CRM should take to improve their RFPs, which in turn will help vendors better communicate throughout the process.
For many CIOs, accelerating digital business will entail a shift from the traditional role of IT delivery executive to an augmented and possibly new role. Generically, we have called this a business-technology executive (BTE).
How appropriate our vision 5 years ago to think of CMO.cx as the URL.
CMO launches CMO CX, customer experience maturity assessment tool https://t.co/TxWoedUYIl #CX#CXNOW#Virtuos@cmo_cx