Carolyne Gathuru

Customer & Employee Experience Activist |Communication Strategist| Emcee| Speaker| Leadership & Strategy| Corporate Trainer

[Carolyne Gathuru @CGathuru]

@Alicegichinga 12/12 If you're in CX or EX and want to build real internal advocacy, start by changing yourself first. Exceptional customer experiences are built by exceptional leaders — and that begins from within.
#LeadFromWithin

[Carolyne Gathuru @CGathuru]

1/12 🧵 Mondays our CX & EX community gathers to dissect customer journeys &strategy. But recently, leadership coach @Alicegichinga challenged us to look inward with the vital question: How well are we leading ourselves? Webinar's here - https://t.co/aey2cGdzXw
#LeadFromWithin

[Carolyne Gathuru @CGathuru]

@Alicegichinga 11/12 Through emotional intelligence and authenticity, we build internal allies and change organizational culture. Self leadership earns trust, causes employees to feel seen, heard, and valued, and they voluntarily bring creativity, problem-solving, and passion
#LeadFromWithin

[Carolyne Gathuru @CGathuru]

@AgathaJuma Once again to end this thread - the emphasis by @AgathaJuma is the singular poing that the audience is and must be the main focus. Fine tune everything towards connecting and making an impact with this constituency. #CX-EXStorytelling

[Carolyne Gathuru @CGathuru]

CX & EX practitioners hold insights & solutions, yet struggle to win resources and drive organizational change. The blocker isn't the value of the message—it's communication. A thread on how to fix it from a webinar with @AgathaJuma #CX-EXStorytelling https://t.co/RV8LqNRpBU

[Carolyne Gathuru @CGathuru]

@AgathaJuma Technology and advanced metrics are vital, but their value is only unlocked by compelling narratives. When you connect data to meaning, people to purpose, and action to outcomes, your stories become the ultimate catalysts for change #CX-EXStorytelling