Charli Scouller

Communications, marketing, digital. Travel loving, food eating and cake making. Usual drill, all views are mine only blah blah...

[Charli Scouller @CharliScouller]

@British_Airways Ok will do so now! Thanks

[Charli Scouller @CharliScouller]

@British_Airways hi - are you having issues with your site? I’ve been unable to do online check in for the last hour… it says “sorry something went wrong” repeatedly. Thanks!

[Charli Scouller @CharliScouller]

@British_Airways hi - I’m still waiting for a reply to both my tweet and my DMs. Getting urgent now. No luck getting through on the phone. Website no help. Please reply!!!

[Charli Scouller @CharliScouller]

@British_Airways hi - can someone reply to my DM? I am enquiring about changing a flight that’s only a few days away. Thanks!

[Charli Scouller @CharliScouller]

@British_Airways hi - I’ve been calling customer service for days with no answer as I’d like to change a flight booking. No online option to do it myself 🙄 Can someone please help??

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[Charli Scouller @CharliScouller]

@KLM_UK I need urgent support now! My flight is delayed and I’ll miss my connection. There’s no KLM support desk at the airport, no one picks up phone and no online option. What am I supposed to do??

[Charli Scouller @CharliScouller]

@British_Airways I am tweeting for the third time. I have called but been cut off repeatedly, I have DM'd but no reply. I need help changing a booking and there is no option online. Please can someone get back to me?

[Charli Scouller @CharliScouller]

@British_Airways is anyone going to reply to this? I’ve tweeted and DM’d but no reply, I’ve tried calling again but always get disconnected when getting passed to the avoid dept. No option to sort this online. Please for the love of god will someone help?

[Charli Scouller @CharliScouller]

@British_Airways Hi - not sure what’s going on in the call centres but I keep getting disconnected after long periods on hold. I want to speak to someone about upgrading my flight with avios (doing it online doesn’t work). Can you please help? Thanks!

[Charli Scouller @CharliScouller]

@chopo_cercadeti Hola. Pagué una prueba de COVID en su sitio web, pero no pudo cumplir con el tiempo que necesitaba. Por teléfono dijiste que me reembolsarías, pero el dinero aún no ha llegado. He enviado correos electrónicos 4 veces y me han ignorado. ¿Puedes revisar?

[Charli Scouller @CharliScouller]

@Cancun_Airport Hi - I am British and flying to UK on Saturday 23 January. Can I get a covid test at Cancun airport? I am struggling to get a pre travel test and worried I won’t be able to fly. Can you help? Thank you!

[Charli Scouller @CharliScouller]

@British_Airways hello - are your direct flights to Cancun running as scheduled from London? (Looks fine on your website). I am a British national / Swiss resident. Can I travel and enter Mexico with no issues? Thanks!

[Charli Scouller @CharliScouller]

@British_Airways hi - are your direct flights to Cancun running as scheduled from London? (Looks fine on your website). I am a British national / Swiss resident. Can I travel and enter Mexico with no issues? Thanks!

[Charli Scouller @CharliScouller]

@united Thanks for the quick reply!

[Charli Scouller @CharliScouller]

@united hi - on your website I can see a flight on 30 Dec from London to Costa Rica via Newark. If I book this, can I transit without any issues? I’m a uk national / Swiss resident. Thanks!

[Charli Scouller @CharliScouller]

@Iberia_en Hi - on your website I can buy a flight from UK to Havana via Madrid but I’m unclear whether I’ll be allowed to actually fly. I am a Swiss resident but UK passport. Can you clarify / confirm? Thanks!

[Charli Scouller @CharliScouller]

@scotch_soda Hi - I received a discount code on email just now, but when I try and put it through on the website it says 'coupon code unknown'. Can you send me a correct code? Thank you so much!

[Charli Scouller @CharliScouller]

@RevolutApp Thank you! Done. Look forward to hearing from you.

[Charli Scouller @CharliScouller]

@RevolutApp hi - I’ve been waiting for an agent to reply to me since Saturday on the app. My salary was paid four days ago and you are withholding it as a pending payment. No idea why. Pretty damn frustrating. Can you sort this out ASAP?