Charmz

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[Charmz @Charmz_N23]

@JoburgWater Hello Joburg water, what is going on with your faults line ? I’ve tried the number 5x and when I get to be first in line your agents drop the call. Reference No: JWCC-40095543. I’m still waiting for someone to attend to this fault reported on Sunday evening.

[Charmz @Charmz_N23]

@MWEBTweets I just said I tried calling and I was on hold for 48mins and when I use the chat .. there’s no response.

[Charmz @Charmz_N23]

@MWEBTweets hello there, North Riding fibre has been down for hours now. I need to do my assignments and work what seems to be issues and when is it going to be resolved . @Metro_Fibre

[Charmz @Charmz_N23]

@MWEBTweets Hello there, @MWEBTweets @Metro_Fibre you could have at least told me that you are aware of the outage and don’t tell me to go on the live chat , where no one responds, even the call centre number ..(I was on hold for 48min). I need the issue to be resolved

[Charmz @Charmz_N23]

@MWEBTweets what’s going on guys the fibre is still down North Riding??!! No response from
Your call center and chat option . @Metro_Fibre we are paying for a service and no one is accountable! 🤨 how are we supposed to work?!!

[Charmz @Charmz_N23]

@MWEBTweets I’m having technical issue but the number is not going through @MWEBTweets

[Charmz @Charmz_N23]

@MWEBTweets I’m having network issues , who can I contact ??? What’s going on , shouldn’t your technical support be available till 8pm?

[Charmz @Charmz_N23]

@MWEBTweets The internet is down in Northriding .. who needs to help as the technical number is not working.

[Charmz @Charmz_N23]

@WOOLWORTHS_SA Still no response

[Charmz @Charmz_N23]

@WOOLWORTHS_SA Dear Woollies, who can I contact regarding my WRewards as I’m not getting any joy with my voucher?

[Charmz @Charmz_N23]

@WOOLWORTHS_SA Thank you , email sent . Hopefully I get a response. Thanks

[Charmz @Charmz_N23]

@CityPowerJhb Block 10 came back for less than 5mins… what the hell is going on !!!!

[Charmz @Charmz_N23]

@MWEBTweets I demand feedback guys , I haven’t had network since early Monday morning. Can someone attend to my issue and stop telling me you are sorry !!! I pay every month without fail , therefore I deserve my service too!! @Metro_Fibre

[Charmz @Charmz_N23]

@Metro_Fibre @MWEBTweets guys it’s 17:21 and no one has contacted me as yet !!! Who’s responsibility is it as this issue is going on a 5th day .. a WHOLE week without network connection!!! #266395 #poorservice #doyourpart !!!

[Charmz @Charmz_N23]

@Metro_Fibre @MWEBTweets Well it’s more than an hour clearly your urgent is not urgent enough!! 4 days without network.. I’m working from home. Do you understand the inconvenience. ??

[Charmz @Charmz_N23]

@Metro_Fibre my issue is still not resolved 266395 but yet I’m paying for service!!!! I haven’t had a network connection for 4 days!!! This is ridiculous @MWEBTweets .. can someone fix this issue!! I’m doing the follow ups and getting no joy from this!!!

[Charmz @Charmz_N23]

@MWEBTweets @Metro_Fibre I’ve been doing so but still not active .. what do I have to do to get this resolved?!?

[Charmz @Charmz_N23]

@Metro_Fibre this is annoying, worse you don’t do follow ups and I as your customer have to call back using my airtime while at the same time having to buy data so I can work!!! #metrofibrepoorservice

[Charmz @Charmz_N23]

@Metro_Fibre Worse I called your lines this morning and I’m not sure what’s going on as it doesn’t seem to be also working just after IVR .... so how can you offer a service when you can’t even engage with your customers. ??

[Charmz @Charmz_N23]

@Metro_Fibre Can you please send a technician, I’ve logged a call 266395. I’m working from and have been out of service for past 4 days!!!! This is unacceptable, I pay for the service and therefore o deserve to enjoy and get prompt response when I have issue!!