Charu Srinivasan

Charu Srinivasan is Site leader for the Cloud + AI organization at IDC and an engineering leader for Azure at the Microsoft India Development Center (IDC).

[Charu Srinivasan @CharuSrinivasan]

It was great to share perspectives on Digital Public Goods and Digital Public Infrastructure with Consul General Jennifer Larson and US Assistant Commerce Secretary- DPIs are digital building blocks that have massively transformed nations.

[Charu Srinivasan @CharuSrinivasan]

3 hours. 3 different fares. 0 resolution.
₹1.02L → ₹1.19L → ₹98K for the same ticket change.
Still no payment link.
@qatarairways, what exactly is going on?

[Charu Srinivasan @CharuSrinivasan]

@qatarairways : "Your fare difference is ₹102,212.". 15 minutes later: "Actually, it's ₹119,156."Same itinerary. Yet ₹16,944 more in 15 minutes.Dynamic pricing is one thing. Changing a fare while a customer is actively deciding is another. @QatarAirways, how is this fair?

[Charu Srinivasan @CharuSrinivasan]

@qatarairways : "Your fare difference is ₹102,212.". 15 minutes later: "Actually, it's ₹119,156."Same itinerary. Yet ₹16,944 more in 15 minutes.Dynamic pricing is one thing. Changing a fare while a customer is actively deciding is another. @QatarAirways, how is this fair?

[Charu Srinivasan @CharuSrinivasan]

@QatarAirways quoted me ₹102,212 for a ticket change. While I was still discussing the option, the fare for exact itinerary jumped to ₹119,156 just 15 minutes later.
A ₹16,944 increase during an active customer interaction raises serious questions about pricing transparency.

[Charu Srinivasan @CharuSrinivasan]

Hey @QatarAirways @qrsupport, why is your refund team ignoring an entire payment of INR 152,055? You processed my refund but completely "forgot" the massive change fee. I've logged Case CAS-957650-J5B0Q6 (CRM: 0830000922140). Stop the delays and audit PNR 9YRJJC immediately!

[Charu Srinivasan @CharuSrinivasan]

How does @qatarairways collect ₹152,055 for itinerary changes, exclude it from the refund calculation, and then ignore multiple customer emails seeking resolution? This isn't just a refund issue. It's a failure of accountability, transparency, and customer care.

[Qatar Airways Support @qrsupport]

@CharuSrinivasan @qatarairways @CharuSrinivasan Greetings, Charu. It will be our pleasure to take a closer look into this for you. Kindly reach out to us via DM sharing your booking details for further assistance.

[Charu Srinivasan @CharuSrinivasan]

@qatarairways charged me ₹152,055 to change my travel dates and city. When processing my refund, this wasn't accounted for at all. A refund should reflect every payment collected from a customer. Please review the refund calculation process and close this gap. #CustomerRights

[Charu Srinivasan @CharuSrinivasan]

Dear @airtelindia, your response boils down to: "We understand you've run out of data. Have you considered spending more money?" 😂 #InternationalRoaming #AirtelCare

[Charu Srinivasan @CharuSrinivasan]

Hats off to @airtelindia. My ₹14,999 IR pack has achieved immortality—still alive till December despite running out of data months ago. Sadly, my wallet is not immortal and can't survive the ₹60,000 roaming bill. #Airtel #ConsumerRights

[Charu Srinivasan @CharuSrinivasan]

Dear @airtelindia, thank you for clarifying that my ₹14,999 IR pack with no data left cannot be deactivated because it's active. I was also relieved to learn that if I need data, I can buy more data. This level of problem-solving is why customer service awards exist. 👏 #Airtel

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Paid ₹14,999 for an International Roaming pack valid till Dec. Data got exhausted in June, yet Airtel won’t let me deactivate the pack. Now I’m expected to buy another ₹14,999 pack for just 40GB/30 days, potentially spending ₹60K roaming data. How is this fair?

[Charu Srinivasan @CharuSrinivasan]

Airtel's definition of a roaming plan:
✅ Data can expire
✅ Wallet can expire
✅ Patience can expire
❌ Pack cannot expire (or be deactivated)
Thank you @airtelindia for this masterclass in customer experience. #InternationalRoaming

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Your IR policy is absurd. My ₹14,999 pack is valid till Dec but the data ran out in June. Since Airtel won’t deactivate the active pack, I’m forced to keep buying expensive add-ons, costing up to ₹60,000. Unfair and anti-consumer. Please explain. #AirtelDoesntCare

[Charu Srinivasan @CharuSrinivasan]

Paid ₹14,999 for an Airtel IR pack. Data got exhausted. Asked to deactivate the pack. Airtel's response: "You can't. But if you need data, please buy more data."
That's not a solution. That's a revenue strategy disguised as customer support. @airtelindia #ConsumerRights

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Seems I've misunderstood your IR pack. I thought ₹14,999 bought roaming benefits. Apparently, it buys the privilege of being locked into a plan with no data left while paying another ₹14,999 for 40GB every month. Brilliant concept. #InternationalRoaming

[Charu Srinivasan @CharuSrinivasan]

Hats off to @airtelindia. My ₹14,999 IR pack has achieved immortality���still alive till December despite running out of data months ago. Sadly, my wallet is not immortal and can't survive the ₹60,000 roaming bill. #Airtel #ConsumerRights

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Seems I've misunderstood your IR pack. I thought ₹14,999 bought roaming benefits. Apparently, it buys the privilege of being locked into a plan with no data left while paying another ₹14,999 for 40GB every month. Brilliant concept. #InternationalRoaming

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Seems I've misunderstood your IR pack. I thought ₹14,999 bought roaming benefits. Apparently, it buys the privilege of being locked into a plan with no data left while paying another ₹14,999 for 40GB every month. Brilliant concept. #InternationalRoaming

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Seems I've misunderstood your IR pack. I thought ₹14,999 bought roaming benefits. Apparently, it buys the privilege of being locked into a plan with no data left while paying another ₹14,999 for 40GB every month. Brilliant concept. #InternationalRoaming

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Paid ₹14,999 for an International Roaming pack valid till Dec. Data got exhausted in June, yet Airtel won’t let me deactivate the pack. Now I’m expected to buy another ₹14,999 pack for just 40GB/30 days, potentially spending ₹60K roaming data. How is this fair?

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Your IR policy is absurd. My ₹14,999 pack is valid till Dec but the data ran out in June. Since Airtel won’t deactivate the active pack, I’m forced to keep buying expensive add-ons, costing up to ₹60,000. Unfair and anti-consumer. Please explain. #AirtelDoesntCare

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Paid ₹14,999 for an International Roaming pack valid till Dec. Data got exhausted in June, yet Airtel won’t let me deactivate the pack. Now I’m expected to buy another ₹14,999 pack for just 40GB/30 days, potentially spending ₹60K roaming data. How is this fair?

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Paid ₹14,999 for an International Roaming pack valid till Dec. Data got exhausted in June, yet Airtel won’t let me deactivate the pack. Now I’m expected to buy another ₹14,999 pack for just 40GB/30 days, potentially spending ₹60K roaming data. How is this fair?

[Charu Srinivasan @CharuSrinivasan]

@airtelindia Paid ₹14,999 for an International Roaming pack valid till Dec. Data got exhausted in June, yet Airtel won’t let me deactivate the pack. Now I’m expected to buy another ₹14,999 pack for just 40GB/30 days, potentially spending ₹60K roaming data. How is this fair?

[Charu Srinivasan @CharuSrinivasan]

This is an incredibly frustrating experience -a world class airline with such poor information systems that is delivering such a poor customer service for passengers that just want to complete payment on a booking that has been kept on hold for no fault of theirs. @qrsupport

[Charu Srinivasan @CharuSrinivasan]

This is an incredibly frustrating experience -a world class airline with such poor information systems that is delivering such a poor customer service for passengers that just want to complete payment on a booking that has been kept on hold for no fault of theirs. @qatarairways

[Charu Srinivasan @CharuSrinivasan]

This is an incredibly frustrating experience -a world class airline with such poor information systems that is delivering such a poor customer service for passengers that just want to complete payment on a booking that has been kept on hold for no fault of theirs. @qatarairways

[Charu Srinivasan @CharuSrinivasan]

This is an incredibly frustrating experience -a world class airline with such poor information systems that is delivering such a poor customer service for passengers that just want to complete payment on a booking that has been kept on hold for no fault of theirs. @qatarairways

[Charu Srinivasan @CharuSrinivasan]

This is an incredibly frustrating experience -a world class airline with such poor information systems that is delivering such a poor customer service for passengers that just want to complete payment on a booking that has been kept on hold for no fault of theirs. @qrsupport

[Charu Srinivasan @CharuSrinivasan]

This is an incredibly frustrating experience -a world class airline with such poor information systems that is delivering such a poor customer service for passengers that just want to complete payment on a booking that has been kept on hold for no fault of theirs. @qrsupport