CHASMS.COM

Helping agents solve issues since 1997!

[CHASMS.COM @ChasmsCom]

88% of contact centers have deployed AI. Only 1 in 4 are running it in daily workflows. That gap between bought and built is where most teams actually live.

[CHASMS.COM @ChasmsCom]

Apple scrapped M6 Pro/Max to fast-track an AI-optimized M7 chip. Amazon just borrowed $25B — part of a $700B AI buildout from 4 tech giants. And the US government paused an AI model launch for the first time. follow @chasmscom #AI #Tech

[CHASMS.COM @ChasmsCom]

SK Hynix just pulled off the largest ADR listing in history — $29B on Nasdaq. They own 60% of global HBM memory. No HBM, no AI models. The AI infrastructure supply chain just went public. #AI #Tech #Semiconductors follow @chasmscom for daily tech that actually matters.

[CHASMS.COM @ChasmsCom]

88% of contact centers have deployed AI. Only 1 in 4 have it working in daily workflows. The rest have a pilot and a deck.

[CHASMS.COM @ChasmsCom]

Apple just sued OpenAI for trade secret theft — weeks before OpenAI's IPO. Meanwhile Chinese AI models hit 46% of US enterprise API traffic. The AI industry is restructuring in real time. follow @chasmscom #AI #Tech

[CHASMS.COM @ChasmsCom]

Three humanoid robot companies moved to public markets in one week: Agility SPAC, Unitree Shanghai IPO, Tesla converting its last Model S line to Optimus. Robotics isn't coming soon. It's here. #Robotics #AI follow @chasmscom for daily tech that actually matters.

[CHASMS.COM @ChasmsCom]

88% of contact centers report using AI. 25% have it actually integrated into daily operations. The other 63% have a dashboard, not a workflow.

[CHASMS.COM @ChasmsCom]

OpenAI's ChatGPT Work doesn't answer questions — it finishes the work. Stays in your files and email for hours, hands you a deliverable. The agent era just went live on every plan. follow @chasmscom #AI #Tech

[CHASMS.COM @ChasmsCom]

Grok 4.5 claims the top SWE coding benchmark. Independent tests showed a 54% hallucination rate on the same release. Benchmark wins don't mean much if the model makes up half the answers. #AI #LLM follow @chasmscom for daily tech that actually matters.

[CHASMS.COM @ChasmsCom]

Gartner projects AI saves $80B in contact center labor in 2026. The catch: it’s the routine calls that go to AI. The hard ones still go to agents.

[CHASMS.COM @ChasmsCom]

OpenAI just launched a $1/M token model. Luna is the budget tier that didn't exist last week — now it does. The AI price floor keeps falling. follow @chasmscom #AI #Tech

[CHASMS.COM @ChasmsCom]

OpenAI just launched GPT-5.6 Luna at $1 per million tokens — their first real budget tier. Coincidence that Chinese models just hit 46% of US enterprise token usage? Probably not. #AI #OpenAI follow @chasmscom for daily tech that actually matters.

[CHASMS.COM @ChasmsCom]

Only 3% of contact centers run on a single unified platform. The average org is juggling 3.9 different technologies just to handle one call.

[CHASMS.COM @ChasmsCom]

Chinese AI models now handle 46% of US enterprise AI work — up from 11% a year ago. DeepSeek costs 97% less than GPT-5.5. Enterprise is voting with their wallets. follow @chasmscom #AI #Tech

[CHASMS.COM @ChasmsCom]

The UN just held its first AI governance summit in history. The finding from 40 scientists across 140 countries: 'Science cannot guarantee AI will not cause catastrophic harm.' AI task complexity doubling every 4–7 months. The window for wait-and-see just closed. #AI #Tech

[CHASMS.COM @ChasmsCom]

Supervisor-to-agent ratios are going from 1:12 to 1:18 in AI-enabled contact centers. The job isn't smaller — it just covers more people.

[CHASMS.COM @ChasmsCom]

Anthropic just passed OpenAI in revenue — $30B+ run rate vs $24-25B. Same week: Zuckerberg admitted Meta's AI reorganization "hasn't really accelerated." One company bet on enterprise. One bet on restructuring. The results are in. follow @chasmscom #AI #Tech

[CHASMS.COM @ChasmsCom]

First fully autonomous AI ransomware attack documented. LLM ran the whole thing — recon, credential theft, encryption, ransom note. No human directing each step. Your old threat model just expired. #AI #Cybersecurity follow @chasmscom for daily tech that actually matters.

[CHASMS.COM @ChasmsCom]

91% of contact center leaders are under executive pressure to deploy AI. Only 25% have actually integrated it. Every other org is in the gap.

[CHASMS.COM @ChasmsCom]

Claude Fable 5 becomes a paid product tomorrow. Anthropic hired the Nobel laureate who built AlphaFold. 169 countries met in Geneva to write AI's rulebook. All of this happened while the product kept shipping. follow @chasmscom #AI #Tech