Chloé Berrettoni

Comms @FacebookFR / Ex @GoogleEnFrance / Addict de variété française et de cuisine italienne | #TransfoNum #Com #Tech #Digital | Alumni @ESSEC

[Chloé Berrettoni @Chloe_Berrett]

@airasia Is Airasia a mafia or a normal company with normal client support ?
We are waiting for a NORMAL answer that says when we will get our money back. Please reopen the case and follow up with our legitimate request.
Chloé @airasia

[Chloé Berrettoni @Chloe_Berrett]

@airasia So please proceed to the refund and STOP sending us automatic messages. You have cancelled our flight, it is our total right to get our money back.

Is it possible to get a normal answer from you and to stop trying to avoid your responsibilities? @airasia

[Chloé Berrettoni @Chloe_Berrett]

@airasia We are waiting for a NORMAL answer that says when we will get our money back. Please reopen the case and follow up with our legitimate request.
Chloé
@airasia

[Chloé Berrettoni @Chloe_Berrett]

@airasia Hello @airasia
Booking number : HYN7RR
Case number : 104186002 [ ref:_00D7F2WjH._5002uVC9vq:ref ]
After a few emails in the case above, you have sent us an email absolutely not solving our case, but telling us to go to AVA support to get cash refund.

[Chloé Berrettoni @Chloe_Berrett]

@airasia Is it possible to get a normal answer from you and to stop trying to avoid your responsibilities? Is Airasia a mafia or a normal company with normal client support ?
@airasia

[Chloé Berrettoni @Chloe_Berrett]

@airasia So please proceed to the refund and STOP sending us automatic messages. You have cancelled our flight, it is our total right to get our money back.

[Chloé Berrettoni @Chloe_Berrett]

@airasia And then you've closed our case, so that we do not have any proper channel to contact you and speak with you anymore. What a shame!
We have already tried many times and we can’t get a refund through AVA, so that is why we have sent you all the information to get a refund directly

[Chloé Berrettoni @Chloe_Berrett]

@airasia @airasia please follow up on my case. I know my rights. You cannot sell a flight to people, cancel it and then illegally retain €350 from them. Is it necessary that my lawyer reminds you about that for you to reply?

[Chloé Berrettoni @Chloe_Berrett]

@airasia @airasia helloooo ! Is there somebody here ? Can you please ask the customer service to follow up on my case : ref:_00D7F2WjH._5002uVC9vq:ref
They suddenly stopped replying to emails one week ago (after canceling my flight and letting me in big shit) !

[Chloé Berrettoni @Chloe_Berrett]

@airasia You cancel their flight, leave them with no solution, and then ghost them when they're legitimately trying to get a refund? Do we have to sue you to get a reply?
I'm waiting for your reply as soon as possible and for quick refund.
Because I'm polite: thank you.
@airasia

[Chloé Berrettoni @Chloe_Berrett]

@airasia Hello @airasia
I have been sending you an email on Friday and another one on Monday following your opening a case (booking HYN7RR).
Since then, I've had no answer from you. Silence. Complete silence. Is that a way to treat your customers?

[Chloé Berrettoni @Chloe_Berrett]

@airasia You cancel their flight, leave them with no solution, and then ghost them when they're legitimately trying to get a refund? Do we have to sue you to get a reply?
I'm waiting for your reply as soon as possible and for quick refund.
Because I'm polite: thank you.
@airasia

[Chloé Berrettoni @Chloe_Berrett]

@airasia Hello @airasia
I have been sending you an email on Friday and another one on Monday following your opening a case (booking HYN7RR).
Since then, I've had no answer from you. Silence. Complete silence. Is that a way to treat your customers?

[Chloé Berrettoni @Chloe_Berrett]

@airasia That's an absolute shame.
This is my last desperate attempt to reach out to you, please DM me back.
Thank you, you fellow human being.

[Chloé Berrettoni @Chloe_Berrett]

@airasia NEVER in my lifetime have I seen an airline company that cancels your flight and leaves you fix your shit alone with absolutely NO way of communicating with you, NO customer relationship channel, NOTHING but automatic replies.

[Chloé Berrettoni @Chloe_Berrett]

@airasia All you do is sending me back again and again to your AVA bot that doesn't understand anything to the situation because it's NOT HUMAN and sometimes, I'm sorry to tell you that, but people's situation don't fit into the boxes pre-written on a bot...

[Chloé Berrettoni @Chloe_Berrett]

@airasia Hello @airasia
I've been desperately trying to reach out to you for the past 4 days.
You've cancelled my flight with a 8-days notice and since then have remained unreachable to help me fix the situation.

[mapstr @mapstr_app]

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