Chris D.

[Chris D. @ChrisDaugb2]

@qatarairways Please check you messages - already sent - still waiting on resolution for my flights which have now been cancelled.
Also, kindly update your system as it still shows MH codeshare flights as operating despite MH announcing suspension of DOH service until Jun.14

[Chris D. @ChrisDaugb2]

@qatarairways Sent days ago, last reply 16h ago - still waiting

[Chris D. @ChrisDaugb2]

@qatarairways Can we just agreed that if it takes your WhatsApp channel 7h to reply, then only waiting 4min for a reply (which I did reply to) is NOT ok…

[Chris D. @ChrisDaugb2]

@qatarairways Already sent DM - but each reply takes 24+ hours - we could fix this in 5-10min via chat. Also tried Gold/Plat WA channel, they take 8h to reply and if I don’t catch the message within 4min it says “we did not hear from you” …you are making it very hard to not want to cancel tix

[Chris D. @ChrisDaugb2]

@airasia So even when there are empty rows on a flight, you still purposefully split pax apart to charge more, maybe time to change your motto to “now everyone can fly, but not together, unless you pay more”

[Chris D. @ChrisDaugb2]

@airasia The entire reason we have an issue is because your bot doesn’t work (and cannot connect to a human to fix) - and your answer is a link to the bot ? @airasia utterly disappointing

[Chris D. @ChrisDaugb2]

@airasia You ask people to check in online but then your app cannot read the official Indonesian EVOA (Electronic Visa on Arrival) PDF - do better please @airasia

[Chris D. @ChrisDaugb2]

@airasia Let’s just hope you don’t need to contact customer service - because it’s a Chatbot… and it’s useless. No way to speak to a real human.

[Chris D. @ChrisDaugb2]

@airasia Hey @airasia how to get help when AskBo (useless chatbot) cannot help ? Leaving voicemail gets no reply. You retimed our flight without notification

[Chris D. @ChrisDaugb2]

@airasia Hey @airasia our flight has been re-timed without any notification (QZ861) and we have the booking confirmation to prove it - your useless AI ChatBot says it has not been changed and there is no way to speak to a live agent or escalate. We have left voicemails and getting noreply

[Chris D. @ChrisDaugb2]

@airasia @meteatamel Just horrific customer service

[Chris D. @ChrisDaugb2]

I’m all for trying something new, but fizzy Bloody Mary? Even the crew had a taste and agreed it’s yuk - come on @Qantas let’s try a little harder.
On a side note the QF291 crew (Finnair) were great

[Chris D. @ChrisDaugb2]

@British_Airways booked to fly BA in 9h from now, just found out that I’m now on Air France instead of BA (no info from BA yet)… no way to contact BA on weekends. How can the service be this poor?

[Chris D. @ChrisDaugb2]

@MYHCCanberra why does no one pickup the phones in Canberra? Have tried calling for over 10 days and sent multiple emails regarding an urgent visa matter - is there no one working at the Embassy anymore?

[Chris D. @ChrisDaugb2]

@MAS @OnTheGunPoint Seriously @MAS why can though answer this so everyone else is able to benefit from@the information ? Do better please

[Chris D. @ChrisDaugb2]

@Oj54955720 @MAS Just had the same experience having booked from Australia. I’m surprised @MAS charges more then @airasia - just another reason not to pick Malaysia Airlines

[Chris D. @ChrisDaugb2]

@sameer27038259 @MAS Fully agree, it’s disgraceful business practice on behalf of @MAS to force customers into a situation like this with no way out.