FOK CHUN HIM

[FOK CHUN HIM @ChunHim7723]

@AirbnbHelp I need assistance with a case involving a structural drainage defect that was known, undisclosed and unresolved. A refund was issued earlier in the same reservation without host approval, but now I am being told any additional refund requires host approval. I never refused repairs - the host stated the issue could not be permanently fixed, and only temporary measures were possible. I also understand that AirCover does not require relocation for a habitability issue to be recognised. The case was closed without addressing the habitability issue itself.

I need help with this case. Thank you.