Citycom Solutions

Citycom provide services and solutions to financial institutions helping them manage their risk.

[Citycom Solutions @CitycomSolution]

Seems like the New Sheriff in Town is getting back on his Horse? As the article seems to suggest, this may be a warning shot "under a new regulatory regime".⚡️
https://t.co/yATYpS6NfU

Do you want to know how ARC can help you? Visit us on 👉https://t.co/fJ1rQyAd0u

#monitoring

[Citycom Solutions @CitycomSolution]

The level of #compliance fines on #WallStreet in the year ended to September has now gone down to $3.9 billion, from a 2020 high of $4.6 billion🤔
We have had wide vaccine deployment & greater sales of ARC Assure.
Do you want to know more? Visit 👉https://t.co/ewZugS31X1

[Citycom Solutions @CitycomSolution]

Our analysis shows that nearly 30% of calls that are recorded don't get to the recorder properly... But I am sure you have planned for that🧐

Try our free independent assessment and understand the accuracy of the call records you think you have now👉https://t.co/ewZugS31X1

[Citycom Solutions @CitycomSolution]

Do you know if your voice recordings are all in order?

Voice recording reconciliation is made easier with ARC Assure! Don’t miss an opportunity and check our offer of a free ‘health check’

Sign up for your free health check today! https://t.co/ewZugS31X1

#accuracy #CDR

[Citycom Solutions @CitycomSolution]

The SEC seem to be starting a new set of investigations into what Wall Street has been saying. https://t.co/7p4oG5RLSq

Don't think you have immunity from that?

Unless... https://t.co/rBIgdgUnvE

#accuracy #CDR #CDRreconcilliation #voicerecording #arcassure #citycom

[Citycom Solutions @CitycomSolution]

ARC Assure processes your voice recording files surfacing issues of accuracy, quality and usability.

If you want to find out more, visit https://t.co/L6sAW9iMfn

#accuracy #quality #usability #voicerecording #arcassure #citycom

[Citycom Solutions @CitycomSolution]

Citycom ARC provides you the technology framework to ensure existing communication systems work, safeguarding your digital journey.

Would you like to know more about us? Get in touch and book a demo now: https://t.co/tKdUzVw7eh

#Lockdown #FinancialServices #InvestmentBank

[Citycom Solutions @CitycomSolution]

The pandemic has accelerated the shift towards #DigitalBanking, with more than half the world’s population expected to be using digital banking by 2026.

Well-executed digital strategies have leveraged chatbots, #cryptocurrency trading, and more: https://t.co/HBAunFs1b2

[Citycom Solutions @CitycomSolution]

The pandemic has caused us to become increasingly reliant on #EmployeeMonitoring tools.

When monitoring employees - as is required for #FinancialServices sector employees - this needs to be done within acceptable and legal boundaries.

Read more: https://t.co/0Bi0psXevB

[Citycom Solutions @CitycomSolution]

At Citycom, we have revolutionised the way you can monitor your agents’ #CustomerExperience and performance.
#ARCInsight uses call metadata, transcription content, and analytics to help ensure your agents are adhering to company standards.
Learn more: https://t.co/RDrIw10TpI

[Citycom Solutions @CitycomSolution]

Video conferencing platform Zoom has agreed to shell out $85 million after admitting it violated users’ privacy rights by sharing personal #data.

The platform has also promised to bolster its #security practices after it let hackers disrupt meetings: https://t.co/A8Hl05NyNH

[Citycom Solutions @CitycomSolution]

Why choose #Citycom?
One of our clients, a top 20 #InternationalBank, put it best: “Citycom assisted us to highlight recording challenges and reduce regulatory risk”.
Learn more: https://t.co/Cuv7mzEoI8

[Citycom Solutions @CitycomSolution]

For the banking sector to embrace hybrid working models, technology is essential.

One important tool is video conferencing software which allows groups to work efficiently and collectively.

#Citycom’s #ARC software can also be used to ensure compliance: https://t.co/SKi5ssy8Y4

[Citycom Solutions @CitycomSolution]

The use of the #cloud by the #FinancialServices sector is set to come under additional regulatory scrutiny.

The use of cloud technologies poses a risk to an organisation’s operations and the overall resilience of the UK's financial system.

Learn more: https://t.co/hZd1zAzdcg

[Citycom Solutions @CitycomSolution]

As many of us continue to work from home, #MicroCultures have started to form.

These groups of tight-knit employees may be able to help a company maintain its #culture while its team is geographically dispersed.

More: https://t.co/87AsooVCud

[Citycom Solutions @CitycomSolution]

Your #communications are rapidly becoming your business’ most valuable asset.

With #Citycom, you can tackle the challenges of capturing, controlling, and analysing your communications interactions.

Get in touch: https://t.co/sNjYcW6Pjg

[Citycom Solutions @CitycomSolution]

#EmployeeMonitoring is carried out to boost #productivity and reduce unacceptable behaviour and business practices.

If applied correctly, these tools are minimally invasive and allow employers to see what their employees are doing and when.

More: https://t.co/mUjs6Hhz2C

[Citycom Solutions @CitycomSolution]

With our market-leading software, you can ensure any of your customers getting in contact with you receive the highest level of service.

#ARCInsight helps global #ContactCentres to understand if agents are adhering to company standards.
Find out more: https://t.co/9kwWm4Hq1n

[Citycom Solutions @CitycomSolution]

As banks embrace #cloud-based #technology, managing compliance is more of a challenge than ever.

There is a greater risk of breaches like those that have occurred at major global banks during recent years with significant consequences.

Learn more: https://t.co/FzGjOZqzik

[Citycom Solutions @CitycomSolution]

Do you want to liberate your remote workers while providing a safe and secure environment for collaboration?
#ARC combines computer-vision #technology and hyper-accurate voice transcription to ensure the safety and compliance of workers.
Find out more: https://t.co/S9OvOA5Kqd