Clarabridge, acquired by Qualtrics

📢 Acquired by Qualtrics

Actionable insights from every customer interaction, in one platform. 🗨️

[Clarabridge, acquired by Qualtrics @Clarabridge]

Clarabridge is now Qualtrics XM Discover. Our teams are now working as one to create the gold standard in analytics.

To support this change, we’ll be sunsetting this account April 1st. Head over to @Qualtrics for the latest in experience content.

[Clarabridge, acquired by Qualtrics @Clarabridge]

👋 Qualtrics is now listed on the Amazon Web Services marketplace. AWS customers can now get deeper CX and performance insights into their operations without wrecking the budget!
https://t.co/mUGCkqWIRo

[Clarabridge, acquired by Qualtrics @Clarabridge]

More people are working remotely, making investing in digital service technologies A MUST for businesses.

Learn why your business should be thinking "digital" when it comes to customer care and where to get started.

https://t.co/OMOSuPJW3H

[Clarabridge, acquired by Qualtrics @Clarabridge]

Ready to take the next step in your career? Learn from award-winning leadership, utilize best-in-class technology, and help create excellent customer experiences with hundreds of major brands.
https://t.co/84o4Gb35WF

[Clarabridge, acquired by Qualtrics @Clarabridge]

Customers who have easy, low-effort experiences with a business are both more likely to recommend it to peers and less likely to churn. Learn more about how this metric & more are vital your CX program.

https://t.co/2aBULfuH1n

[Qualtrics @Qualtrics]

☑️ 4 day work weeks
☑️ Annual global reset days
☑️ Strong internal mobility program

Our team put together 22 predictions on what work will look like in the future and what changes are here to stay based on the 2022 Employee Experience trends.
https://t.co/N2SkGkaAWh

[Clarabridge, acquired by Qualtrics @Clarabridge]

Take a holistic approach to your QM by - you guessed it - humanizing your process. Modern QM solutions benefit businesses by:
- Ensuring empathy is present (when appropriate)
- Providing transparency
- Integrating workflows
- Empowering agents by eliminating uncertainty

[Clarabridge, acquired by Qualtrics @Clarabridge]

Empathy, emotion, and effort are our 3 E’s of Excellent CX. Why? Because customers want more personalized, humanistic experiences with brands. Experiences that require less effort with few negative emotions can lead to less churn.

[Clarabridge, acquired by Qualtrics @Clarabridge]

We’re hiring! Come learn how we take a people-first approach in everything that we do, from work-life balance to development opportunities.

👉 https://t.co/84o4Gb35WF

[Clarabridge, acquired by Qualtrics @Clarabridge]

With “real-time” becoming another trendy buzzword, it is important to define what this means in the context of customer service. Real-time tools should provide recommendations based on agent or customer language patterns or behavior, using NLU for context.
https://t.co/DKZu8u0hNI

[Clarabridge, acquired by Qualtrics @Clarabridge]

Customers who don't receive answers to questions in a timely fashion are likely to abandon their purchase. Businesses can improve the quality of their CX by gaining a better understanding of what customers go through & eliminating pain points.
https://t.co/LLuXJfnRuv

[Clarabridge, acquired by Qualtrics @Clarabridge]

Leading contact centers are choosing to “automate with intention,” which means using conversation intelligence to inform what to automate and to track the impact of automation on customer and employee experience.
https://t.co/chD1PTBf2X

[Clarabridge, acquired by Qualtrics @Clarabridge]

The right contact center investments in automation and analytics can help drive future success.

From chatbot optimization, to making workflows efficient, we've highlighted 3 trends to future-proof your contact centers.
https://t.co/chD1PTBf2X

[Clarabridge, acquired by Qualtrics @Clarabridge]

Today’s customers expect the best from businesses, demanding convenience, & accessibility in every interaction. Companies can transform their member experience by listening, analyzing, & acting on member feedback in order to improve efficiency & retention.
https://t.co/ouCna8NKJX

[Clarabridge, acquired by Qualtrics @Clarabridge]

We are all in on XM! We're excited to announce our commitment to create 400 new tech jobs in the Washington metro area over the next five years, across all functions, including professional services engineering, operations, customer success and marketing.
https://t.co/dGZfzBziro

[Clarabridge, acquired by Qualtrics @Clarabridge]

This is the busiest time of the year for most retail companies. Check out our eBook here to learn how to harness the power of omnichannel analytics to meet evolving customer expectations and you just might avoid being on your customers’ naughty list.

https://t.co/HDmobbuKF4

[Clarabridge, acquired by Qualtrics @Clarabridge]

Join us at #CCWVegas this December 13-16 in Las Vegas! We will be at Booth 112 in the Expo Hall. And use our discount code: [CCW_CLARABRIDGE] to get 20% off your registration. Register here: https://t.co/PJnxBGbKk1. We hope to see you there!

[Clarabridge, acquired by Qualtrics @Clarabridge]

Customers create thousands of daily interactions by themselves and with your agents. Companies should utilize a platform that analyzes all of their audio and digital channel data in order to act on the customer's true wants and needs.
https://t.co/vViefBjGJw

[Clarabridge, acquired by Qualtrics @Clarabridge]

❤️ To better understand the message behind the emotion, businesses need to go beyond end-of-journey survey scores to all the unstructured feedback and interaction data that provide granular insights on where to drive action.
https://t.co/NqQdWR8Wdg

[Clarabridge, acquired by Qualtrics @Clarabridge]

We’re excited to be a part of #CCWVegas, the #1 customer contact event to attend in 2021. Join us in person and benchmark with your peers, at CCW, December 13-16 in Las Vegas. Use our discount code: [CCW_CLARABRIDGE] to get 20% off your registration. https://t.co/PJnxBGtlbz