Clare Dorrian

Passionate software marketing exec, lover of pictures, words and sport.

[Clare Dorrian @ClareDorrian]

@faye_digital @SugarCRM Thanks so much for joining us

[Clare Dorrian @ClareDorrian]

@jesus_hoyos Stay safe 🙏

[Clare Dorrian @ClareDorrian]

Almost go time at the #sugarcrmARsummit

[Clare Dorrian @ClareDorrian]

@lizkmiller @IIAR So very well deserved 🙌

[Thomas Wieberneit @[email protected] @twieberneit]

How does the #CRM and #CX market evolve? What do leading analysts think about what @SugarCRM is doing as part of this market? Is a platform valuable? Great insight by @kateleggett, @lizkmiller, @mfauscette and @sugarclint ! https://t.co/OMw7DlkRWv #AI #crmkonvos

[Kate Leggett @kateleggett]

Yes, and to listen to your customers that have been impacted in unique ways during this last year, and need companies to do the right thing for them. #CRM #CX

[Ralf Korb @LonerangerCRM]

@jesus_hoyos Love too - if you can join our audience in the #CRMKonvos - right after the #sugarCRMARSummit as we discuss with analysts and invited audience or first impressions - so share your views please as you are "the man" in LATAM and more (spanish speaking World) on CRM/CXM :-)

[Clare Dorrian @ClareDorrian]

@kateleggett @SugarCRM It sure is. #winningtogether

[Kate Leggett @kateleggett]

@sugarCRM customer stories focus on trust, care and quick time to value. Put your customers and their needs at the center of conversations and actions - its what makes customer success work. #SugarcrmARsummit #CRM #customersuccess

[Liz Miller @lizkmiller]

"AI: it is an informer...not a teller." Chris O'Connell @SugarCRM #SugarCRMARSummit

Pretty much think that says it.

[Liz Miller @lizkmiller]

"SugarPredict is not a product or feature. It is AI that is embedded across everything in @SugarCRM." @alisoneder sharing integration of #AI in 2 key ways: predictive insights and business intelligence. This is AI as an ambient partner...not a human replacement. #SugarcrmARSummit

[Marshall Lager @Lager]

Starting 2nd half of #sugarcrmarsummit with an overview of SugarPredict, the embedded AI engine. @alisoneder notes that one of the top uses of it is prioritization of the #sales pipeline.

[Thomas Wieberneit @[email protected] @twieberneit]

The secret to successfully implementing #AI solutions lies in making them available to everyone and them not being sold as "technology" but as helpers #SugarcrmARsummit

[Marshall Lager @Lager]

Now we’re with CTO/Chief product officer Rich Green, talking about Sugar Platform for Growth. Focus on AI and analytics to “Let the Platform Do the Work.” #sugarcrmarsummit

[Clare Dorrian @ClareDorrian]

@kateleggett @SugarCRM Why thanks. It’s also very wysiwyg which in our market, that’s littered with acronyms was a must 😜 #keepitsimplestupid

[Thomas Wieberneit @[email protected] @twieberneit]

@rich_green_ asks why #CX is so hard. Answer: Because predictions are hard. MyPoV: and because engagements are experienced differently by different persons (and even by the same person at different times) #SugarcrmARsummit

[Kate Leggett @kateleggett]

GReat tag line from @sugarCRM - let the platform do the work. Its right - #AI and #automation should offload every repetitive action to let #CRM users- sellers, agents - focus on the customer and the work at hand. #SugarcrmARsummit

[Thomas Wieberneit @[email protected] @twieberneit]

common themes of #customer testimonials @ #SugarcrmARsummit are integration, visibility, wholistic view, flexibility

[Clare Dorrian @ClareDorrian]

@twieberneit Publishing customer champions is a big priority for us - so much so we welcomed a new member of our customer marketing team this week. Sometimes just sometimes tho corporate red tape gets in our way… #ravingfans

[Thomas Wieberneit @[email protected] @twieberneit]

interesting #customer testimonials @ #SugarcrmARsummit - MyPoV: Under NDA but should be published asap