Hospitality leaders should study the media industry.
Platforms like BBC Sounds deliver news in minutes because attention is scarce.
Guests behave the same way:
β’ Scan menus
β’ Want fast answers
β’ Expect simple experiences
In hospitality, attention is the new 5-star service.
@vestine_ishimwe Iyi account abaye ari iya Vestine ntiyaba afite izi posts zimeze uku uhereye mu itangiriro za posts zakozwe niyi accounts @X must delete this types of accounts ziyitirira abantu zigamije kubasebya.