Alix Martin

PhD. Chemist in breath science. Writer. Climber. Runner. Reader. Cosplayer.

[Alix Martin @clevermonkey93]

@Chase You say from 1st June we can earn 2% cashback on transactions such as restaurants.
I go to a restaurant, pay for a group lunch.
You then tell me that the 2% cashback starts on 1st July.
You also tell me the restaurant wasn't a restaurant.
What are we meant to think?

[Alix Martin @clevermonkey93]

@FitbitSupport None of those steps resolve the issue, this is just a waste of user's time. Fix this server problem

[Alix Martin @clevermonkey93]

@FitbitSupport I cannot log calorie intake right now. Every time I log something it immediately forgotten when I refresh. Is the sever down?

[Alix Martin @clevermonkey93]

@lebara Hi, I placed an order on the 2nd Sept (G0032515022) but have not received any tracking info. Website said delivery next working day but no sign so far. Can you help? No agents available on the chat service :(

[Alix Martin @clevermonkey93]

@FitbitSupport the app is not syncing! I've tried turning BlueTooth off and on, rebooting my watch, rebooting my phone, updating the app, and finally uninstalling and reinstalling the app and now I cannot sign in at all! Please fix ASAP. I don't think it's just me! #FitbitDown

[Alix Martin @clevermonkey93]

@AirCanada AND to add insult to injury, when we called up the UK helpline, the agent on the phone just offered to book the flights for us over the phone, and did not care at all that his prices over the phone were over £60 higher for us! Just kept saying "prices change" 😡

[Alix Martin @clevermonkey93]

@AirCanada getting this error when trying to book flights!
"We're sorry, we weren't able to process your payment. Please try again. If the issue persists, please try another form of payment. (BKRW-EIP-620)"
Tried waiting a day, different cards and a different PC but no luck :(

[Alix Martin @clevermonkey93]

@AirCanada getting this error when trying to book flights!
"We're sorry, we weren't able to process your payment. Please try again. If the issue persists, please try another form of payment. (BKRW-EIP-620)"
Tried waiting a day, different cards and a different PC but no luck :(

[Alix Martin @clevermonkey93]

@Vitality_UK I've tried the WhatsApp support but when I eventually got a response from a person they did not properly read the information I provided or the evidence I gave and they replied with completely unhelpful nonsense

[Alix Martin @clevermonkey93]

@Vitality_UK Hello I tried to use my vitality coffee voucher today after picking it as my reward and getting the email through saying I had the voucher, but when I'd ordered my coffee it did not appear in app so I had to pay so not to hold the queue up 😞 any chance of a refund??

[Alix Martin @clevermonkey93]

@PetsatHome is this a level of customer service that you are proud of?? appalling!

[Alix Martin @clevermonkey93]

@nextofficial I sent a DM on Tuesday, are you going to actually respond?

[Alix Martin @clevermonkey93]

@nextofficial help! I just got a refundcard as I had to return a gift that was the wrong size. I asked the checkout lady if it could be used online and she said YES but she was lying and I can't use it online. I never find my size in store so I need to be able to use it online

[Alix Martin @clevermonkey93]

@Cambswater no water in cb24. As the issue is still not resolved are you arranging any deliveries of water to properties with no water supply?

[Alix Martin @clevermonkey93]

@Vitality_UK is the app down? I can't log in and I wanted to use my reward code for a rakuten film tonight 😔

[Alix Martin @clevermonkey93]

@Homebase_help @Homebase_uk So apparently we are supposed to use super powers and just guess that this voucher was for in store only use. Doesn't say anywhere it can't be used online!
Should have put it on the voucher then!

[Alix Martin @clevermonkey93]

@Homebase_uk my discount voucher is not working ☹️ 😡
Trying to use on the last day it's valid! Doesn't say anywhere that it can't be used online but the code at the bottom doesn't work! Nothing in the T&Cs.

[Alix Martin @clevermonkey93]

@AskAmexUK hi I've lost my credit card but cannot get through to you on the phone. Please dm me asap

[Alix Martin @clevermonkey93]

Nevermind! Fully resolved via WhatsApp 😊

[Alix Martin @clevermonkey93]

@PLAYairlines hi can you help with a booking error? My company receptionist booked me on flights, but for one of my trips my birth year is incorrect and I cannot change it. Can you help please?

[Alix Martin @clevermonkey93]

@EAHelp How do I make the ea desktop app on Windows remember me? Every time I restart my pc, I need to re enter my details, even tho I tick the box that says keep me signed in. It's stopping me launching my games quickly and preventing me from playing the games I own offline.