CLIENTpulse

A lightweight solution to pulse your clients about how happy they are and how you can improve.

[CLIENTpulse @CLIENTpulse]

Loser wears other team's jersey Mon @Mvolpe. I <3 @hubspot but think @TINYpulse Seahawks win http://t.co/bSPAIcnWOj

[Jimmy Kwan @cultofkwan]

Congrats @davidniu @TINYpulse! TINYpulse raises $3.5M to fuel employee happiness survey platform http://t.co/x2nfHB28J9

[CLIENTpulse @CLIENTpulse]

Do you ever give all 5’s on a performance review? Here’s why it’s time to call BS on that http://t.co/p2DyBvJ8Xi #Careercation

[CLIENTpulse @CLIENTpulse]

The revenue pay off of resolving a client concern is 5-10X the cost of earning a new customer http://t.co/58ZYoWm5ZJ #ClientLoyalty

[CLIENTpulse @CLIENTpulse]

Why should your client surveys be short? Because goldfish have longer attention spans than humans http://t.co/X7KbLGICv0 #ClientSurvey

[CLIENTpulse @CLIENTpulse]

Do you have a client satisfaction score? CLIENTpulse sure does to get a real look at #ClientSentiment

[CLIENTpulse @CLIENTpulse]

Check out this stat: When you resolve a problem for a client, client loyalty goes up 30-50% http://t.co/58ZYoWm5ZJ #ClientLoyalty

[CLIENTpulse @CLIENTpulse]

Tired of getting 2% response rates on your client surveys? @IlanMochari tells you how to fix it in @INC http://t.co/eVlshLran5

[CLIENTpulse @CLIENTpulse]

What kind of client survey response rates do you get? Want 50%? Check out http://t.co/22ru2WCFr9 #ClientSatisfaction

[CLIENTpulse @CLIENTpulse]

Want to know where you stand with your customers? @IlanMochari http://t.co/frUMgB5ce6 via @Inc

[CLIENTpulse @CLIENTpulse]

Do you have any commandments when it comes to client satisfaction? How about “Be available, always”

[CLIENTpulse @CLIENTpulse]

Did you know 90% of defecting customers never come back? This and other client satisfaction stats @ASQ http://t.co/DRCxSp739n

[CLIENTpulse @CLIENTpulse]

Want to inject some humor into your client communications? Check out this great thread from Netflix: http://t.co/OkP4u2eRaU

[CLIENTpulse @CLIENTpulse]

Think emojis are okay when it comes to client communications? Not so much. Here’s why http://t.co/ANDgRwVYdY

[CLIENTpulse @CLIENTpulse]

Do you tailor your tone and style when talking to customers? It’s time you did http://t.co/ANDgRwVYdY

[CLIENTpulse @CLIENTpulse]

What tone do you take when talking to clients? Turns out casual is just fine http://t.co/ANDgRwVYdY

[CLIENTpulse @CLIENTpulse]

Do you combine your performance and compensation reviews? Here’s one reason to keep them separate http://t.co/cMnbqxpVex

[CLIENTpulse @CLIENTpulse]

Client Satisfaction Fact: Gartner Group finds that 80% of your future revenue will come from just 20% of existing customers

[CLIENTpulse @CLIENTpulse]

Helpful trick for delighting customers: send them relevant articles about their industry to help keep them up to date.

[CLIENTpulse @CLIENTpulse]

Client Satisfaction Fact: According to Bain and Co., a 5% increase in customer retention can increase a company’s profitability by 75%.